Technical Customer Support Representative
1 dia atrás
OverviewATTN: This is not your typical support center jobAt LearnWorlds, our Customer Support team is the front line of product intelligence and customer trust.We don\'t just answer questions — we diagnose, solve, and elevate every interaction into a meaningful experience.This is an entry-level remote role for LATAM, ideal for someone who may not have formal tech experience but shows critical thinking, intellectual curiosity, and clear communication under pressure.You\'ll work (in English) across email, chat, phone, and live Q&A during webinars, helping customers across the globe build online training academies, publish courses, and deliver exceptional learning experiences.The role operates on pre-set shifts for predictability and flexibility for personal projects or other commitments during off-hours.Key ResponsibilitiesBecome an expert on the LearnWorlds platform — understand its logic, its workflows, and how to adapt it to work for many different types of usersProvide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&AsDiagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when neededTranslate complex platform behaviors into plain language that customers understand — even if they\'re not tech-savvyCollaborate with teammates to share insights, solve problems, and flag issuesWork closely with our QA, Sales, Product Management, CSM, Training, and Software Development teamsOccasionally lead 1:1 support demos to guide users through specific setups or workflowsRequirementsFluent English speaker with excellent verbal comprehension and written clarityCurious, analytical, and energized by live problem-solvingCan take a technical concept and explain it in a way your grandmother would understandCalm under pressure; able to troubleshoot in real-time during a webinar or support callHighly coachable — you actively seek feedback and use it to improve quicklyQuick learner with strong memory and retention of complex workflows and platform logicStrong time management — you respect shifts, deadlines, and the customer\'s timeReady to dive into LearnWorlds\' features, customers, and community — you do your homeworkBonus: Familiarity with SaaS tools, support platforms, or LMS productsBenefitsPrivate life and health insurance planFully remote work option if you prefer to work from home, with occasional team meetings a few times per yearYour personal annual training budgetAn annual home office allowance to set up your personal spaceCompany laptop23 days of paid time off3 early summer Fridays in July and AugustA free LearnWorlds School to build and sell your own coursesWork in one of the globally top 5 e-learning platformsAn entrepreneurial, international, and highly motivated team with a flat hierarchyAnnual company retreatsSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustries: IT Services and IT Consulting#J-*****-Ljbffr
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