(Native Spanish) Chat Support Consultant, crypto

1 semana atrás

Contagem, Brasil SupportYourApp Tempo inteiro

Overview (Native Spanish) Chat Support Consultant, crypto (LATAM, remote) Join our dynamic trading platform redefining the crypto trading experience. Be part of a multicultural and multilingual environment while working remotely from home. What you will do Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email Handle customer inquiries, order disputes, and appeals Provide valid, accurate information and solutions to customer requests Manage complaints and appeals, including follow-ups on escalations when required Maintain up-to-date knowledge of the company\'s trading platform and general market conditions Understand customers\' needs and deliver constructive feedback to the management team Continuously seek ways to improve team performance and work efficiency Be part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays What you need to succeed Native Spanish and strong English proficiency (minimum B2; C1 preferred) At least 6-12 months of online customer support experience, preferably in crypto or financial services Experience in live chat support and handling customer inquiries Strong analytical, logical thinking, and problem-solving skills Proof validation skills or payment/banking knowledge Financial background is strongly preferred Positive and responsible attitude Crypto industry knowledge is a plus CRM experience is an advantage Benefits and perks Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Rewards system Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The specific terms, including compensation, benefits, and work conditions, will be defined in your agreement if selected Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support with eight hubs worldwide. We treat our team like our clients, surrounding them with care and a positive experience. We welcome people with various backgrounds and experiences. Send your CV in English, highlighting outstanding skills. Visit our website: DISCLAIMER The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice. #J-18808-Ljbffr

  • D365Fo Support Consultant

    2 semanas atrás

    Contagem, Brasil Next Ventures Tempo inteiro

    A leading medical technology organization is looking for a skilled D365FO Support Consultant based in Brazil to provide functional and technical support to their European users.Working remotely from Brazil during Central European Time (CET) business hours (8:00 AM to 6:00 PM), you will be responsible for supporting their ERP system's stability, users, and...

  • Franchise Business Consultant

    Há 5 dias

    Contagem, Brasil Gold'S Gym Tempo inteiro

    The Franchise Business Consultant – LATAM supports Master Franchise and Direct Franchise partners across Latin America by providing operational guidance, financial coaching, and training to drive performance while ensuring alignment with Gold's Gym global standards.This role requires fluency in Portuguese and English and proficiency in Spanish to...

  • Atlassian Consultant

    1 dia atrás

    Contagem, Brasil Atlas Bench Tempo inteiro

    Overview At Atlas Bench, we are committed to transforming teamwork across industries through innovative Atlassian services. Our global team, proficient in DevOps and ITSM, specializes in agile methodologies and AI solutions tailored for Atlassian products. Serving over 1000 clients, including Fortune 500 companies, we are known for managed licensing,...

  • Senior React Native Developer

    4 semanas atrás

    Contagem, Brasil buscojobs Brasil Tempo inteiro

    Project Description Our Client is one of largest TV providers in North America and we are searching for a Senior Software Developer to join our team. The project focuses on developing mobile application for video streaming platform. Responsibilities You will be implementing new features and enhancing existing functionalities on client applications to support...

  • Atlassian Consultant

    4 semanas atrás

    Contagem, Brasil buscojobs Brasil Tempo inteiro

    Overview At Atlas Bench, we are committed to transforming teamwork across industries through innovative Atlassian services. Our global team, proficient in DevOps and ITSM, specializes in agile methodologies and AI solutions tailored for Atlassian products. Serving over 1000 clients, including Fortune 500 companies, we are known for managed licensing,...

  • Technical Support Engineer- Esg

    2 semanas atrás

    Contagem, Brasil Sophos Tempo inteiro

    Role SummaryAs a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting-edge technologies in the dynamic software security space.What You Will DoProvide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality...

  • Technical Customer Support Representative

    1 dia atrás

    Contagem, Brasil Learnworlds Tempo inteiro

    OverviewATTN: This is not your typical support center job!At LearnWorlds, our Customer Support team is the front line of product intelligence and customer trust.We don\'t just answer questions — we diagnose, solve, and elevate every interaction into a meaningful experience.This is an entry-level remote role for LATAM, ideal for someone who may not have...

  • Enterprise Account Executive

    1 dia atrás

    Contagem, Brasil Canonical Tempo inteiro

    OverviewJoin or sign in to find your next jobEnterprise Account Executive - Spanish speaker at CanonicalCanonical is a distributed, fast-growing company focused on open source software from data center to cloud and edge.We provide licensed enterprise software, commercial support, managed services, consulting and training for Ubuntu and other open source...

  • Senior Account Manager

    2 semanas atrás

    Contagem, Brasil Paradigm Tempo inteiro

    Working At BitsoWe are a diverse team that takes pride in understanding the perspectives of others.We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care,...

  • Ebs Finance Localization

    Há 3 dias

    Contagem, Brasil Nanuk Tempo inteiro

    EBS Finance Localization (Brazil Taxes Experience)Location: Remote – LATAM (Preferred: Brazil or Mexico)Employment Type: Full-time / ContractPosition SummaryWe are looking for an experiencedOracle Functional Consultantspecialized inE-Business Suite (EBS) Finance Localizationwith strong expertise inBrazilian tax and compliance requirements.The role focuses...