Senior Account Manager

Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others.
We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your Purpose
As an Account Manager, you will be the main point of contact for your clients—the bridge between the client and Bitso.
This role goes beyond simply maintaining client contact; it requires a deep understanding of who your client is, what they do, their needs, where they operate, and how we provide value.
Additionally, as an Account Manager, one of your key challenges is to drive sales within your existing portfolio.
Achieving this requires not only a strong understanding of your client but also a thorough knowledge of the full range of products that your client can leverage within Bitso.
Reports To
Senior Account Manager
Who You Are
4+ years of experience selling remittances, cross-border payments, and/or complex payment solutions.
Previous sales or account management experience at a financial institution or large brokerage firm.
Fluent in English; Spanish is a plus.
Proven experience as an Account Manager.
Results-oriented.
Strong understanding of commercial strategy.
Excellent communication and negotiation skills.
Experience with CRM tools, preferably HubSpot.
Ability to collaborate effectively with internal teams to ensure seamless customer onboarding.
What You Will Do
Manage and develop assigned accounts within your portfolio, focusing on cross-selling and budget preparation for clients, primarily in Brazil but also across the rest of the region.
Serve as the primary point of contact for target accounts, delivering personalized and proactive support.
Identify opportunities for growth, product expansion, and operational efficiency.
Coordinate internally with product, compliance, operations, and treasury teams to address complex and time-sensitive needs.
Analyze each account's performance and behavior to generate insights and tailored strategies.
Contribute to the development of commercial strategies and the launch of new solutions, such as fiat-to-crypto ramps and institutional trading products.
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria.
At Bitso, we value diversity and your unique strengths could be just what we're looking for.
If this role excit es you but you don't match every point in the description, we still want to hear from you.
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Who We Are
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America.
We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion.
We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
Mission-Driven: We seek individuals who are passionate about crypto and Bitso's mission and resilient in facing industry challenges
High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
Self-Management: We look for individuals who can independently manage their work, career, and professional development.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
Me Time program, including unlimited paid time off.
Remote-first work environment.
Employee Stock Option program.
Zero trading fees through our Bitso Alpha app.
Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us?
Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive
These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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