Quality Control Lead

About the RoleWe are looking for a structured, strict, and technically-minded Head of Quality Assurance who will build and lead one of the most critical operational units in the company.Scope of responsibilityManagement of a team of 30+ remote assistantsQuality control of 5,000+ job applications / month (scaling to 10,000+)Direct reporting to the CEOContext & ChallengesCurrent situation30 assistants submit job applications on behalf of clientsQuality is inconsistent—there is no systematic controlMany manual review processes ? we need automationNo structured onboarding for new assistantsNo clear KPIs or performance-based motivationWhat must be builtAudit the current teamHire additional assistantsBuild a full Quality Assurance system from scratchAutomate quality checks in collaboration with engineeringImplement onboarding, training, and control processesKey ResponsibilitiesBuild a Quality Assurance system (30%)First 2 weeks: Audit current assistants; evaluate work quality (accuracy, speed, compliance); decide who stays, who leaves; create quality criteria and checklistsOngoing: Implement regular quality audits and spot-checks; establish KPIs (quality, speed, customer satisfaction); track quality metrics per assistant; identify repeating errors and remove root causes; review difficult cases with the teamHiring & Onboarding (25%)Hiring: Design the hiring funnel (screening ? test task ? interview); hire new assistants within first 1–2 months; maintain a candidate pipeline (no current churn, but may appear)Onboarding & training: Build a structured onboarding program (1–2 weeks); teach systems, standards, and workflows; certify assistants before they start working with clients; create training materials, videos, guidesAutomation & Technology (20%)Work with engineering team: identify which checks can be automated; create clear requirements and tasks for developers; test and launch automation tools; utilize AI and scripts for monitoringAutomation examples: Automatic validation of application fields; duplicate application detection; performance dashboards and speed tracking; quality alert system; real-time monitoring toolsTeam Management (15%)Workload distribution among assistantsKPI tracking and performance reviewsEscalation handling and issue resolutionMotivation and team culture developmentPeople development: selective 1:1sCoaching low performersPromote top performers into team leadsCreate internal career pathsContinuous improvement (10%)Identify bottlenecks and improve processesImplement best practices and standardizationMaintain operations documentationWork with client complaints, root cause eliminationRequirementsMust-Have :2+ years managing operational teamsExperience managing 20+ employeesBuilt processes from scratchPreferably BPO / outsourcing / call center / EdTechStrong systems thinking and disciplineSOPs, checklists, regulations, compliancePrecision and attention to detailAbility to make difficult decisions (terminations, corrective action)Technical competencyUnderstanding of automation & quality monitoringAbility to write clear requirements for developersExperience with CRM, monitoring dashboards, etc.Nice-to-have :SQL basics, API logic, scriptingAnalytical approachMetrics :Quality %, speed, productivity, error rateKPI systems and reportingData-driven decision-makingExperience in hiring & onboardingStrong Plus :BPO / outsourcing experience (data entry, support, back office)Quality automation experienceTechnical degree (engineering / CS / math)Six Sigma / Lean / Kaizen knowledgeExperience scaling teams from 10 ? 50+QA / Quality Management certificationsExperience with distributed remote teams#J-*****-Ljbffr