Local Infrastructure Specialist

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On-Site IT Support ExpertWe are seeking a skilled On-Site IT Support Expert to provide timely and efficient technical support for our local infrastructure, users, and critical systems.This role plays a vital part in ensuring seamless IT operations, continuity of services, and prompt resolution of incidents.Key Responsibilities include:Provide on-site technical assistance for resolving incidents related to infrastructure, systems, and end-user devicesPerform ongoing monitoring of IT equipment and infrastructure maintenance to ensure uptime and reliabilityOffer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issuesConduct proactive maintenance activities such as security checks, system health checks, and patch updatesThe expected outcomes include Operational Continuity Maintenance, Quality of Service, Reliable Technical Support, and Documentation and Reporting.To be successful in this role, you will require:Proven experience in IT support, helpdesk, or desktop engineering rolesStrong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripheralsFamiliarity with ITSM ticketing systems and incident management processes

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