Customer Success Manager

Há 2 dias

Belo Horizonte, Brasil Obras Online Tempo inteiro

Descrição da vaga .Cargo: Customer Success Manager Sr..Modalidade de contratação: PJ .Home Office Necessário: .Precisa ter uma empresa aberta com CNPJ regularizado .Conta corrente PJ .Experiência mínima de 3 anos na área de CS e gestão de carteiras High Touch; .Formação superior completa nas áreas de Negócios, TI ou similares..Possuir computador e chip corporativo..Conhecimentos profundos sobre CRM.Principais responsabilidades: .Gerenciar contas-chaves e coordenar implementações complexas envolvendo integrações API..Cuidar ativamente de toda jornada do cliente (Onboarding e Ongoing) .Se relacionar com a alta gestão das empresas, focando no engajamento..Irá trabalhar com vários produtos do nosso portfólio de soluções tecnológicas e tentar expandir os clientes para o uso delas..Atuar com a metodologia de OKRs e monitoramento das principais métricas de CS..Realizar reuniões periódicas para mensurar o ROI dos clientes..Precisa ter excelente habilidade de comunicação e escrita..Realizar visitas pontuais aos clientes da carteira, visando um melhor engajamento.Remuneração e benefícios .Remuneração fixa + variável sobre Churn + comissão de 5% sobre expansões (Upsell, Cros-sell e Upgrade)..Benefício saúde com pronto atendimento e consultas médicas com especialistas on-line..Consultas com Psicólogo e Nutricionista..Seguro de vida de 35K

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