Customer Success Engineer
Há 6 horas
Excellent opportunity to work REMOTELY with a U.S.-based company. Candidates living in Mexico, Central, or South America are welcome to apply.About the CompanyBydrec, Inc. is a California-based company that connects top Tech talent from Latin America with U.S. companies looking to expand their development teams. Learn more at bydrec.com .About the RoleAs a Customer Success Engineer, you will serve as the primary technical contact for customers in LATAM, helping them implement and optimize SASE solutions. You will work closely with CISOs, Security Architects, Customer Success Managers, and DevOps teams within mid-to-large enterprises to deliver best-in-class cloud security solutions. You are the first line of defense against complex cybersecurity challenges, ensuring customers achieve their business and security objectives.Key ResponsibilitiesGuide customers through adoption and integration of *** SASE solutions into their security and networking operations.Provide real-time technical support and strategic guidance to optimize customer environments.Be the first line of defense for customer technical needs, coordinating with engineering teams to deliver timely resolutions.Serve as a trusted advisor and advocate, influencing product roadmap and improvements.Coach customers on Cloud Security Change Management, Governance, and Center of Excellence programs.Identify potential risks to customer success and collaborate with account teams to build mitigation plans.Map business challenges to SASE features and associated benefits to maximize ROI.Become a go-to expert on *** SASE solutions, building subject matter expertise over time.Contribute to key success metrics: CSAT, Renewal Rate, Upsell/Cross-sell identification, Adoption, Consumption, Customer Engagement.Occasionally travel within LATAM for customer meetings, kick-offs, and business reviews (travel is usually quarterly or as needed).Required Skills & ExperienceFluency inEnglish and Portuguese. Spanish is a plus.English level advanced C1 (spoken and written)In-depth understanding of networking and security concepts; experience with multi-vendor devices (routers, switches, firewalls, traffic generators).Strong knowledge ofSASE architectureand value proposition.Enterprise-level experience with routing protocols (BGP, OSPF, EIGRP).Expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, SSO, LDAP, RADIUS).Knowledge of Linux, includingBASH and Python scripting.Proven experience managing customer escalations and negotiating successful resolutions.Strong consulting, project management, and multitasking skills in fast-paced environments.Excellent communication skills, able to explain technical issues to both technical and non-technical audiences.Availability for after-hours support on a scheduled/non-scheduled basis.Proactive, solution-oriented mindset.Why Join?100% remote work from anywhere in BrazilCollaborative, international work environment
-
Network Customer Success Engineer
Há 5 dias
Ituiutaba, Brasil Allianceit Inc Tempo inteiroThis is a remote position to work from LATAM collaborating with US clients.We offer: 100% Remote Work $21 USD per hour Title: Customer Success Engineer As a Customer Success Engineer within the LATAM SASE team, you will be part of a business-critical capability to enable our customers' secure environments across the LATAM region.You act as their day-to-day...
-
Sase Architect/ Customer Success Engineer
Há 6 horas
Ituiutaba, Brasil Spire Systems Tempo inteiroThis position is 100% REMOTE from BRAZIL ONLYIf it interests you please share your CV IN ENGLISH ONLY, and Availability to speak with me in PST time zone (USA) on WhatsAppBrazil: 9-6p Brazil time1 year contract+ EXTENDABLE$**** MonthlyTech heavy role. Technical SASE with customer facing experience.MUST ne good in Portuguese ;English beginner to intermediate1...
-
Sase Architect/ Customer Success Engineer
Há 6 horas
Ituiutaba, Brasil Spire Systems Tempo inteiroThis position is 100% REMOTE from BRAZIL ONLY If it interests you please share your CV IN ENGLISH ONLY, and Availability to speak with me in PST time zone (USA) on WhatsApp Brazil: 9-6p Brazil time 1 year contract EXTENDABLE $**** Monthly Tech heavy role. Technical SASE with customer facing experience. MUST ne good in Portuguese ; English beginner to...
-
Customer Success
Há 5 dias
Ituiutaba, Brasil Mouts Ti Tempo inteiroCustomer Success | PresencialVocê é uma pessoa comunicativa, organizada e apaixonada por cuidar de pessoas e clientes?Gosta de acompanhar resultados, construir relações de confiança e atuar como ponte entre profissionais e clientes?Então essa vaga pode ser para você!?Estamos em busca de um(a) Customer Success, para atuação presencial, com foco no...
-
Customer Success
Há 7 dias
Ituiutaba, Brasil Mouts Ti Tempo inteiroCustomer Success | Presencial Você é uma pessoa comunicativa, organizada e apaixonada por cuidar de pessoas e clientes? Gosta de acompanhar resultados, construir relações de confiança e atuar como ponte entre profissionais e clientes? Então essa vaga pode ser para você! ? Estamos em busca de um(a) Customer Success , para atuação presencial , com...
-
Customer Success
Há 7 dias
Ituiutaba, Brasil Mouts Ti Tempo inteiro??Customer Success | PresencialVocê é uma pessoa comunicativa, organizada e apaixonada por cuidar de pessoas e clientes? Gosta de acompanhar resultados, construir relações de confiança e atuar como ponte entre profissionais e clientes? Então essa vaga pode ser para você! ?Estamos em busca de um(a)Customer Success, para atuaçãopresencial, com foco no...
-
Customer Success Pleno
Há 5 horas
Ituiutaba, Brasil Salesbud Tempo inteiroA Sales Bud é uma startup early stage inovadora com um produto de inteligência artificial que transforma a forma como times de Revenue trabalham, ajudando a reduzir tarefas operacionais e a ter mais organização, transparência e visibilidade nos negócios.Estamos em busca de um Customer Success Pleno para atuar no modelo híbrido, com grandes...
-
Customer Success Manager
Há 6 dias
Ituiutaba, Brasil Titan Tempo inteirois a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hireCustomer Success Managersto join our growing Customer Success team in North America.As aCustomer Success Manager, you'll manage client...
-
Customer Success Manager
Há 5 horas
Ituiutaba, Brasil Titan Tempo inteirois a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hireCustomer Success Managersto join our growing Customer Success team in North America.As aCustomer Success Manager, you'll manage client...
-
Customer Success Manager
Há 6 dias
Ituiutaba, Brasil Titan Tempo inteirois a no-code, web-based, fast paced growing startup within the Salesforce ecosystem.Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required.We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager , you'll manage...
