Service Now Itom/Cmdb Developer

Come to one of the biggest IT Services companies in the world Here you can transform your careerWhy to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Service Now ITOM/CMDB Developer who wants to learn and transform his careerWe are seeking an experienced Service Now Developer to design, implement, and maintain comprehensive Service Now solutions across multiple modules and business processes.Responsibility:'Fluent English to host meetings with stakeholders from the USAHands-on experience with Service Now development across multiple modules.Strong understanding of CMDB, App Engine Studio, and Service PortalFamiliarity with Now Assist and Customer Service Delivery (CSD).Proficiency in Java Script, Glide API, and REST/SOAP integrationsExperience working in Agile/SCRUM teamsService Now certifications: Certified System Administrator (CSA) /Certified Application Developer (CAD) /Certified Implementation Specialist (CIS) – ITSM, HRSD, or CSMNow Assist Certification · Certified Technical Architect (CTA) – for senior-level candidatesMicro-Certifications – such as Flow Designer, Virtual Agent, or Performance Analytic;Develop and maintain Service Now applications using Java Script, HTML, and platform best practicesConfigure Business Rules, UI Policies, Client Scripts, and Data Policies to enforce business logic and enhance user experienceBuild custom workflows using Workflow Editor and Flow Designer for complex automation scenariosCreate and optimize Service Catalog items, record producers, and order guides with advanced variable logicConfigure Incident Management processes including categorization, SLAs, auto-assignment rules, and escalation procedures Implement Major Incident Management workflows with communication templates and war room functionalityDesign Request Management workflows with approval chains and fulfillment automation Set up Change Management processes for standard, normal, and emergency changes with CAB integrationDevelop Problem Management solutions including root cause analysis and Known Error Database Management Integration & API Development:Build REST/SOAP integrations with third-party systems including monitoring tools and CMDB sourcesDevelop custom REST endpoints for external system connectivityConfigure MID servers and ensure seamless data flow between Service Now and enterprise systemsImplement bulk processing solutions and Excel-to-Service Now import capabilities User Experience & Portal Development:Design custom portal pages and workspaces using UI Builder and Next Experience ComponentsDevelop Virtual Agent topics for self-service capabilitiesCreate responsive, accessible user interfaces with dynamic filtering and conditional visibilityOptimize Service Catalog and Knowledge Management user experiences Data Management & Analytics:Configure and maintain CMDB schema, CI classes, and relationship mappingsImplement Performance Analytics dashboards and real-time reporting solutionsDesign SLA/OLA configurations with automated escalation actionsAsset Management integration for upgrade eligibility and lifecycle trackingSecurity and compliance implementations including access controls and audit workflowsCross-platform integrations (Salesforce, AWS, Tangoe) with automated synchronizationKnowledge Management optimization with search enhancement and feedback mechanismsExecute comprehensive unit testing and create detailed test documentationDevelop configuration documentation and deployment checklistsSupport User Acceptance Testing and production deploymentsPerform regression testing and provide go-live support Required Qualifications:Proficiency in Java Script, HTML, and Service Now platform architectureExperience with ITSM, HRSD, ITOM, Discovery, Service Mapping and Now Assist.Strong understanding of Service Now administration and configuration managementAbility to translate complex business requirements into technical solutionsExperience with integration technologies and API developmentWhat can you expect from us?• Professional development and constant evolution of your skills, always in line with your interests.• Opportunities to work outside Brazil• A collaborative, diverse and innovative environment that encourages teamwork.What do we offer?TCS Benefits – Brazil:Health insuranceDental PlanLife insuranceTransportation vouchersMeal/Food VoucherChildcare assistanceGympassTCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformAt TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer#BuildingonbeliefID: 10191155