Support Specialist

Há 5 dias


Fortaleza, Brasil Quantum World Technologies Inc. Tempo inteiro

Support Specialist Quantum World Technologies Inc – Fortaleza, Ceará, BrazilDescrição da vagaWhat You'll DoSupport day-to-day EUC operations: hardware/software troubleshooting, patching, imaging, security updates, asset inventory, disposal.Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools: Intune, SCCM/MECM, Jamf, Autopilot, VDI.Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO); enhance endpoint security (Defender, encryption).Maintain documentation, knowledge base, asset reports; provide vendor coordination and Level-1 / 2 / 3 support.Lead device provisioning recommendations, hardware refresh cycles, user training, and helpdesk hand-offs.Configure MS Office 365 clients and troubleshoot relevant issues.Provide end-user support, physical and remotely.Expertise You'll BringEndpoint management: Intune, SCCM/MECM, Jamf, Autopilot.Microsoft Modern Desktop + Azure (AD, Exchange, Office 365).Scripting and automation: PowerShell, Batch, Terraform, Ansible.VDI, desktop virtualization, cloud-native / DevOps basics (CI/CD, containers).Networking fundamentals, MDM, A/V support, Linux basicsIntune/SCCM, self-service image builds, endpoint security, PowerShell automation.Jamf, Virtual Desktops (WVD, VMware, Citrix), hybrid cloud (Azure/AWS/GCP), ITSM toolchains (ServiceNow).Nice to haveMicrosoft: Azure Administrator, Intune, SCCM, Autopilot.Jamf Pro Certified.AWS/Azure/Google Cloud (for hybrid support).Security: Microsoft Security, CompTIA Security+, CISSP/CEH.ITSM / ServiceNow for ticket communities.Zero-trust endpoint compliance, MDM for remote workforce.#J-*****-Ljbffr


  • Support Specialist

    Há 5 dias


    Fortaleza, Brasil Quantum World Technologies Inc. Tempo inteiro

    Support Specialist Quantum World Technologies Inc – Fortaleza, Ceará, Brazil Descrição da vaga What You'll Do Support day-to-day EUC operations: hardware/software troubleshooting, patching, imaging, security updates, asset inventory, disposal. Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools: Intune, SCCM/MECM, Jamf,...


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