Information Technology Manager

OverviewJoin or sign in to apply for the Information Technology Manager role at LEDN.Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries.The core values are integrity, ownership, progress, and empathy.Ledn is a remote-first, globally distributed team focused on building, innovating and revolutionizing financial services.The role reports to the Director of IT and is part of the Cybersecurity/IT Engineering team.This is a full-time Manager of IT position focused on supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.ResponsibilitiesBe the first line of support for employees, providing outstanding support via Slack, Jira and other tools.Proactively troubleshoot issues, manage Mac endpoints, and ensure macOS works in the enterprise environment.Procure and deliver technology equipment; own the onboarding experience for new employees and the return process for departing employees.Design, test, build and document programs, policies and tools; contribute improvements to knowledge bases.Support and manage SaaS applications (Google Workspace, Slack, Jira, Okta, Jamf Pro/Protect/Connect, GSuite, etc.).Manage Mac endpoint and mobile device management (MDM/EMM) tools; work with IDP and SSO tools (GSuite, Okta, etc.).Write clear solution documentation, craft help articles, and automate repetitive tasks.Manage, respond to and resolve critical incidents to completion; prioritize help desk tickets and participate in project work using agile methods and Jira.Set and pursue objectives and key results aligned with team and company goals.What You Bring to Ledn7+ years in SaaS systems administration (Jamf Pro, Google Workspace, Okta, Slack, Jira, NetSuite).Ability to create automations using Bash, Zsh, Python, etc.; familiarity with open source tooling (Nudge, CIS Benchmark scripts, SplashBuddy, Munki).Experience integrating SSO into Okta and building cross-system workflows; API familiarity to connect systems.Remote support across multiple countries/time zones; ability to ship and receive hardware and handle customs.Excellent communication skills and ability to explain complex concepts clearly; strong writing skills for tickets, email and Slack.Strong security awareness and knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and OSI model troubleshooting; self-management and ability to scope projects across teams.Nice to Have / Culture FitSome familiarity with AWS; experience with GAM and command-line interfaces.Jamf, Okta, Google Workspace certifications; willingness to learn and grow in a fast-paced environment.Culture fit: collaborative leader who thrives in startup/tech environments, embodies integrity, empathy, adaptability and resilience; comfortable in a remote environment.What We ProvideComprehensive total rewards package starting on day one; ownership in the company through equity; remote work flexibility up to 180 days per year (subject to restrictions).Competitive PTO and opportunities for growth; purpose-driven work.Ledn is an equal opportunity employer committed to inclusivity and diversity.OtherYou may reach out for accommodation requests during all stages of the recruitment process; requests are addressed confidentially.We are global, remote-first, and may ask shortlisted candidates to submit a short video response.No agencies or recruiters please; unsolicited resumes are not accepted.#J-*****-Ljbffr