Program Director

Netcracker Shaping the Digital Future
As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale.
We combine an open Agentic AI Platform with AI-Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter.
Powered by cutting-edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide.
Join us and be part of a team that is not just keeping up with the digital future—we're leading it.
What's in it for you?
At Netcracker, we are all entrepreneurs.
This means we get creative when thinking of technical solutions, we explore possibilities and innovations, and get excited about new technology.
We take complete ownership of our roles and aren't micromanaged or left feeling like just another number.
The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.
What is the scope of this role?
The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base.
The Program Director will be involved in E2E delivery activities of a Telecoms OSS/BSS program to ensure that service commitments are attainable and profitable.
Responsibilities Manage and grow Netcracker's on-site transformation programs, including the following:
Budget and business planning for projects and programs, including forecasting, monitoring, and resource planning, while ensuring business profitability
Manage customer expectations and satisfaction
Generate additional profitable revenue by expanding the scope of services provided by Netcracker
Partner with the Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.
Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers
Lead recurring governance meetings with the client steering committee to ensure alignment on program milestones and future strategy.
Hold Account Teams accountable for project deliverables
Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality
Lead service delivery and customer support activities related to the Netcracker product suite
Establish and grow relationships with clients at all levels in the organization
Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.
Lead cross-functional, multi-cultural, geographically dispersed teams
Establish and manage MBOs/KPIs for the team
Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation
Interact with the Engineering and Product Management departments effectively, providing input for ongoing product enhancements Experience and Requirements: Proven ability to lead multi-million, business transformational programs involving complex technical solutions, for OSS/BSS Telecoms projects.
Proven ability to handle program governance, ensuring alignment on program milestones and future strategy
Ability to build and execute program resource plans (on/offshore)
10 years of management experience, at least 3 years at senior levels
Experience running multi-million and complex telecoms programs
Required experience with writing and reviewing contracts, SOWs, and other commercial agreements
Extensive experience with project management methodologies
Ability to build relationships at multiple levels within the client organization
Experience working in a matrixed corporate environment
Ability to travel
Must be able to work from the office in a Hybrid mode
Both English and Portuguese fluency are a must Education: University Degree in Computer Science or related field "All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/ "Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)" #LI-ML1