Last-Mile Delivery Operations Manager

**About the Role**:
Uber Direct is changing the way delivery is done around the world by allowing brands to leverage Uber's fleet to offer last-mile delivery to their customers through their existing websites or apps.
As a Merchant Operations Manager, you will lead the Brazilian team to help scale the business by driving continuous improvements (through both process and tech changes) and help by managing new programs/ merchant launches.
You will work on operational improvements & collaborate with cross-functional team members to help us launch & onboard new partnerships by building scalable processes, by constantly identifying improvement opportunities.
**What You ´ll Do**:
- Collaborate with account management teams, sales, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency (e.g. centralizing repeatable processes, account strategy and growth, weekly performance reporting)
- Build new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience
- Identify, plan, and implement projects and root cause analyses to improve our existing processes for account management and customer programs
- Design, implement and automate processes to run and optimize the business performance and reliability.
You will autonomously build your own analyses and dashboards to measure your projects' success
- Be an important cross-functional partner to teams working with Uber Direct (Account Management, Sales, Support, Product, Finance)
**What You ´ll Need**:
- English fluency
- SQL proficiency
- 4+ years of professional work experience in a related field (start-up, operations, strategy, analytics, tech)
- Passionate about being constantly challenged and going above and beyond
- Self-driven and motivated to proactively create/drive new initiatives
- Be comfortable in a fast paced environment with constant changes
- Data-driven approach to make decisions and measuring performance
- Experiment and hustle to build quickly.
This individual will need to identify and evaluate solutions for short and long-term operational problems
- Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
- Excellent written and verbal communication skills
**Bonus Points**:
- Leadership experience
- Spanish speaking proficiency
- Strong Excel/Google Sheets skills
- Strong project management skills
- Python proficiency
- Experience working cross functionally with Sales, Account Management, and customer support teams
LI-Remote
At Uber, we reimagine the way the world moves for the better.
The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on.
We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.
Please speak with your recruiter to better understand in-office expectations for this role.