Governance & Stakeholder Experience Manager

Governance & Stakeholder Experience ManagerJoin to apply for the Governance & Stakeholder Experience Manager role at EcolabGovernance & Stakeholder Experience ManagerJoin to apply for the Governance & Stakeholder Experience Manager role at EcolabAs Governance & Stakeholder Experience Manager with Ecolab's GBSolutions+ (GBS+) team, you will be responsible for executing on the Strategy & Governance Team's priorities and Service Excellence processes (Stakeholder Experience Management, Relationship Management, and Governance).
You will assist and partner with the Strategy & Governance leader to deliver on objectives, create a leading practice shared service organization, manage stakeholder relationship processes and ensure strong governance of GBS+ processes.Location: Buenos Aires, ArgentinaLevel: C5What's In It For YouThe opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environmentsThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestBe part of an outstanding team with relentless focus on improvement and exceeding our customers' expectationsWhat You Will DoRelationship & Stakeholder Experience ManagementResponsible for developing and implementing stakeholder engagement plans, gathering stakeholder feedback (within GBS+ and with GBS+ stakeholders) and identifying opportunities based on feedback.
This will be done both colloquially and through standard channels such as surveysResponsible for ensuring stakeholders receive feedback outcomes for improvement opportunities, and maintaining stakeholder engagement activities and outcomes using dashboards and other visual mechanisms through partnership with the Insights teamResponsible for providing updates to GBS+ leadership on engagement activities and statusGBS+ GovernanceResponsible for maintaining and improving the GBS+ Governance Framework and ensuring all stakeholders are aware of their responsibilitiesResponsible for ensuring service delivery teams around the globe are following the governance model and information is cascading properly, gathering feedback on governance model and making changes where applicableCreate, implement and maintain a workflow approach (in ServiceNow) for GBS+ stakeholder issues and needs tracking and ensure open issues are closed in a timely manner and satisfy the needs of the stakeholdersResponsible for maintaining the Service Catalog, including its migration into ServiceNowResponsible for preparing content for strategic Governance Forums: maintaining & improving meeting templates, creating executive leadership meeting content, and content related to Stakeholder ExperienceMinimum QualificationsBachelor's degree from an accredited institution, ideally in the areas of Public Relations, Corporate Communications, Marketing, or related field.8+ years relevant work experience, including experience with stakeholder or customer experience management, survey development and analysis, and/ or business process governance ideally within a Shared Services of Global Business Services functionExcellent spoken and written EnglishExcellent communication, organizational, and planning skillsLeadership presence and demonstrated ability to build and maintain strong relationshipsEffective presenter capable of engaging with teams at all levelsAbility to work collaboratively with global cross-functional teams to effectively engage a diverse, global stakeholder base.Ability to analyze data and feedback to identify trends, insights, and areas for improvement.Preferred QualificationsPrior experience in a governance role developing governance frameworks and policies within a shared services or global business services role in a large B2B organizationProject Management training or certificationChange Management training or certificationServiceNow project implementation experienceExperience in using PowerBIOur Commitment to a Culture of Inclusion & BelongingEcolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment.
We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement.
Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionFinanceIndustriesChemical ManufacturingReferrals increase your chances of interviewing at Ecolab by 2xGet notified about new Experience Manager jobs in Greater Buenos Aires.Governance & Stakeholder Experience ManagerSr.
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