Customer Support Manager

Há 2 dias

Guarapari, Brasil Whitecollars Tempo inteiro

Join to apply for the Customer Support Manager role at Whitecollars
Customer Support Manager Opportunity
Lead, inspire, and elevate customer experience in a dynamic e-learning company dedicated to delivering exceptional satisfaction.
Position Details
Role: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
Time zone: 3:00 to 11:00 AM PST
Role Overview
Provide leadership to a talented customer support team, ensuring every customer interaction aligns with the company's mission to empower learners worldwide.
Foster a culture of excellence, continuous improvement, and customer-centric service.
Key Responsibilities
Team Leadership: Guide, mentor, and develop the support team to promote professional growth and a positive work environment.
Support Strategy: Develop and implement support strategies aligned with company goals.
Process Improvement: Assess and refine support processes for efficiency and impact.
Issue Resolution: Manage and resolve escalated customer concerns promptly.
Cross-Department Collaboration: Work with Product, Sales, and Marketing teams to incorporate customer feedback.
Customer Feedback & Reporting: Collect, analyze feedback, and prepare reports on support metrics and performance.
Ideal Background & Skills
Proven experience leading customer support teams, preferably in e-learning or tech sectors.
Success in improving support processes and customer satisfaction.
Proficiency in CRM systems and support tools.
Excellent communication and interpersonal skills.
Collaborative and cross-functional work experience.
Data-driven decision-making skills.
Impact of the Role
This role is vital in strengthening customer loyalty, enhancing user experience, and supporting company growth and reputation for excellence.
Candidates passionate about delivering outstanding customer experiences and leading teams are encouraged to apply and contribute to a customer-first environment.
Additional Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industry: Human Resources
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