Product Education Manager. Technical Writing

Há 21 horas

Porto Alegre, Rio Grande do Sul, Brasil Caderno Nacional Tempo inteiro

Segmento: Não InformadoAtividades: As our Product Education Manager, you will help in our Education area's construction process and will be responsible for the Technical Writers Team and the experience of technical content for Azion's products.
You will promote the service and build the path for scalable growth for our company.
As a Product Education Manager, you will support the Technical Writers team by helping to create an environment in which they can succeed.
They own the delivery of technical writing commitments and are always looking to improve productivity and process.
They must also coordinate across departments to accomplish collaborative goals.
We are building our educational area and there is a lot of work to be done.
It will be necessary to have a strong team spirit, sense of urgency, and prioritization of demands.
Here, you go after the result
Are you up for the challenge?
Requirements: Hire, manage, and support a world-class team of Technical Writers.
Promote a results-focused approach and work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing.
Ensure Technical Writers effectively prioritize high-priority feature release work along with other content, experience, and process improvements.
Help Technical Writers refine their writing skills by spot-checking content and providing editorial feedback.
Encourage efficient collaboration by defining processes that align with the rest of the product teams, are consistent and efficient, and utilize GitLab capabilities (like labels) to power process flows and metrics.
Create practices that encourage keeping documentation up to date and easily discoverable.
Promote and optimize the experience for documentation contributions.
Desirable Qualifications: Experience in creating and managing online documentation.
Previous experience using Git.
Proven experience in managing, mentoring, and training teams of Technical Writers.
Experience working on production-level documentation.
Self-motivated with strong organizational skills.
Excellent written and spoken communication skills.
Familiarity with Static Site Generators, HTML, CSS.
Experience with workflows and tooling used by engineering, operations, and product teams.
Knowledge of Continuous Integration, Containers, Kubernetes, and project management software is a plus.
Experience engaging with a wide range of stakeholders across a company, its customers, and/or open-source communities.
Azion offers benefits such as transportation and meal allowances, health insurance, dental plans, and other benefits.
Would you like to work, teach, and learn at Azion?
Remember, at Azion, all applicants are welcome, regardless of gender, sexual orientation, age, pregnancy, disability, skin color, country of origin, or religion.
We believe an inclusive environment contributes to our success, and respect is present in all relations.
Interested candidates should apply through the Caderno Nacional portal.
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