Technical Support Specialist

Há 6 dias

Brasília, Brasil Bask Health Tempo inteiro

About Bask Health
Bask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses.
We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.
We're a driven and collaborative team focused on enabling clinical founders and digital health startups to move fast.
If you're excited by the intersection of healthcare and technology, and love solving operational problems at scale, we'd love to hear from you.
About the Role
We are looking for a
Technical Support Specialist
to join our growing Customer Support (CS) team.
This role is essential to ensuring smooth daily operations and delivering timely, accurate support to our subscribers, account managers, and engineering team.
You will work directly with internal teams and external customers, helping resolve issues, reroute orders, and manage error queues.
As we expand to new markets and increase order volume, this position plays a critical role in reducing errors, improving customer experience, and ensuring operational efficiency.
Strong problem-solving and communication skills.
Ability to handle high query volumes with accuracy and speed.
Tech-savvy with an eagerness to learn new tools and systems.
Detail-oriented with strong organizational skills.
Prior customer support, technical support, or telehealth experience is a plus, but not required.
Key Responsibilities
Answer subscriber questions (600–700 queries daily) with accuracy and efficiency.
Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues).
Reroute orders between pharmacies based on delays, account manager requests, or other needs.
Assist account managers with CS-related requests (limited system access).
Report recurring issues to developers and follow up on resolution progress.
Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.
What You'll Do After Training
Respond to subscriber inquiries in a timely and professional manner.
Assist with resolving errors in the queue to ensure smooth operations.
Growth Opportunities
Performance review after 3 months with the chance to move to a higher tier role.
Gain experience working directly with top telehealth experts in the U.S.
Develop specialized expertise in the telehealth sector.
Clear path for career growth in technical support and operations.
Fully remote
21 days PTO; requests can be denied based on workload
#J-18808-Ljbffr

  • Sales and Technical Support Professional

    2 semanas atrás

    Brasília, Brasil beBeeTechnical Tempo inteiro

    About this Opportunity We are seeking a skilled and motivated Technical Support Specialist to join our team in Bogotá, Colombia. This is an excellent opportunity for individuals with technical and sales skills who enjoy working in a dynamic environment. Job Description: As a Technical Support Specialist, you will be responsible for providing exceptional...

  • Senior Technical Support Specialist

    3 semanas atrás

    Brasília, Brasil beBeeTechnicalExpert Tempo inteiro

    About Singular Singular is the next-gen attribution and marketing analytics platform. It empowers marketers with actionable insights from previously siloed data. The company aggregates and normalizes campaign data from thousands of channels, connects it with lower-funnel attribution, and delivers ROI measurement across every touchpoint. The Role: We're...

  • Senior Technical Support Specialist

    2 semanas atrás

    Brasília, Brasil Caderno Nacional Tempo inteiro

    Overview Segmento: Não Informado Atividades: It empowers marketers with actionable insights from previously siloed data. The company aggregates and normalizes campaign data from thousands of channels, connects it with lower-funnel attribution, and delivers ROI measurement across every touchpoint. The Role We''re looking for a technical expert who...

  • Murex System Support Specialist

    2 semanas atrás

    Brasília, Brasil beBeeMurex Tempo inteiro

    System Support Specialist Murex 3.1 We are seeking an experienced System Support Specialist to join our team in supporting the Murex 3.1 system. Key Responsibilities: Work on various Murex system implementation, configuration and developments in multiple aspects of Murex including datamart, MXML pre-trade and post-trade workflows, RTBS and MDCS. Coordinate...

  • Customer Support, Sales Portuguese- Bogotá, Colombia

    3 semanas atrás

    Brasília, Brasil TP Tempo inteiro

    Join the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity What do we need?...

  • Customer Support, Sales Portuguese- Bogotá, Colombia

    3 semanas atrás

    Brasília, Brasil TP Tempo inteiro

    Join the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists!We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity!What do we need?Previous...

  • Customer & Application Support Specialist

    3 semanas atrás

    Brasília, Distrito Federal, Brasil buscojobs Brasil Tempo inteiro

    Overview The Division : OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique...

  • Salesforce Support Specialist

    2 semanas atrás

    Brasília, Brasil Velozient Tempo inteiro

    We are seeking a full-time, remote Salesforce Support Specialist with at least 2 years of experience in Salesforce administration, support, or configuration to work with our U.S. law firm client. As a member of the Litigation Support Team, you will partner with the operations and training teams to optimize how our client uses Salesforce (Litify) for...

  • Technical Support Engineer

    Há 14 horas

    Brasília, Brasil Softbinator Technologies Tempo inteiro

    About us AtSoftbinator Technologies, we’re driven by innovation and excellence. As an engineer here, you’ll be working onhigh-impact projectsthat challenge the status quo and push the boundaries of technology. This is a place where you’lltackle real-world problems, collaborate withexceptionally talented engineers, and buildcutting-edge solutionsthat...

  • Technical Support Engineer

    Há 12 horas

    Brasília, Brasil Softbinator Technologies Tempo inteiro

    About us AtSoftbinator Technologies, we’re driven by innovation and excellence. As an engineer here, you’ll be working onhigh-impact projectsthat challenge the status quo and push the boundaries of technology. This is a place where you’lltackle real-world problems, collaborate withexceptionally talented engineers, and buildcutting-edge solutionsthat...