Chief Engineering Operations Manager
Há 3 dias
Job OverviewWe are seeking a highly skilled Manager of Endpoint Engineers to lead our endpoint management team in maintaining and securing corporate devices across the globe.Main Responsibilities:Leverage expertise to guide and mentor a team of 4 engineers, providing technical guidance and career development.Oversee maintenance, patching, and compliance for Windows and macOS endpoints using NinjaOne.Promote automation initiatives to minimize manual processes and reduce end-user contact time.Evaluate and ensure endpoints meet compliance requirements.Develop and implement effective endpoint security policies and procedures.Nurture vendor relationships with endpoint management and security solution providers.Analyze and troubleshoot complex endpoint issues, maintaining hands-on technical involvement.Generate and maintain documentation for endpoint standards and processes.Collaborate with security and IT teams to implement endpoint protection strategies.Monitor endpoint health metrics and implement improvements to enhance reliability.Coordinate patch management cycles and ensure timely deployment across all devices.Lead incident response efforts for endpoint-related security events.Required Expertise:At least 2 years of experience managing people in IT or technical teams.A minimum of 5 years of hands-on endpoint management experience.Strong proficiency with NinjaOne or similar endpoint management platforms.Experience managing both Windows and macOS environments at scale.Demonstrated ability to automate endpoint management tasks using PowerShell, Python, or similar.In-depth understanding of patch management, software deployment, and configuration management.Experience maintaining compliance with security frameworks (SOC2, ISO*****).Exceptional troubleshooting skills with ability to resolve complex technical issues.Excellent communication skills for vendor management and cross-functional collaboration.Able to work independently in a remote environment.Must be able to read and speak fluently in English.Preferred Qualifications:Background in cybersecurity or identity governance industries.Certifications such as Microsoft 365 Certified: Modern Desktop Administrator.Experience with zero-trust security models and endpoint detection and response tools.Experience with automation tools and scripting for large-scale deployments.Background in implementing self-service IT solutions.
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