Technical Product Specialist

Technical Product Specialist | US SaaS for property inspections Join to apply for the Technical Product Specialist | US SaaS for property inspections role at Atomic - Remote JobsTechnical Product Specialist | US SaaS for property inspections 1 day ago Be among the first 25 applicantsJoin to apply for the Technical Product Specialist | US SaaS for property inspections role at Atomic - Remote JobsGet AI-powered advice on this job and more exclusive features.Company Overview:Our client is a profitable, stable U.S.-based SaaS company used by over 20,000 property managers globally.
Their robust platform helps simplify complex field inspections, capturing photos, videos, and voice notes—even offline—and turning them into detailed reports through powerful AI and advanced integrations.Company Overview:Our client is a profitable, stable U.S.-based SaaS company used by over 20,000 property managers globally.
Their robust platform helps simplify complex field inspections, capturing photos, videos, and voice notes—even offline—and turning them into detailed reports through powerful AI and advanced integrations.Live since 2014 and active in 20+ countries, they've processed over 100 million inspection assets, consistently growing by turning complex workflows into user-friendly experiences.Your RoleYou'll be responsible for resolving complex customer issues, running live education calls, and keeping the Help Center accurate and useful.
You'll document what you learn so both customers and teammates can solve problems faster next time.
You'll also provide Marketing with real-world examples, Engineering with reproducible problem reports, and Product with data-backed insights on customer needs.You'll:Investigate and resolve advanced support tickets end-to-endReproduce customer issues with clear steps and environment detailsLead customer calls to explain features, troubleshoot live, and walk through workflowsKeep the Help Center current with practical, detailed articles and guidesWrite customer-facing release notes and feature explainersProvide Marketing with anonymized use cases and customer phrasingFile engineering-ready bug reports with full contextSpot recurring issues and share insights with the Product teamYou Bring:2+ years in technical support, customer success, or SaaS rolesStrong English communication, written and spokenAbility to quickly learn software and explain it in plain termsProactive mindset—you fill documentation gaps without being askedComfort working independently in a lean teamBonus Points:Experience with SaaS, PropTech, or real estate workflowsFamiliarity with APIs, integrations, or mobile-first platformsPrior experience owning or building a knowledge base or Help CenterWhat's Offered:Competitive USD compensation (typical salaries for similar positions range ~$ USD/month, flexible based on experience and fit)Flexible PTO and fully remote setupLearning resources and professional growth supportA chance to shape a new role with clear cross-team impactInterview Process: Intro Chat (30 min) – Discuss your experience & fit Demo Presentation/Challenge (45 min) – Showcase your technical product understanding and communication skills Interview with Customer Success Manager(45 min) Final Call with Leadership (30 min) – Culture alignment and offerSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesBusiness Consulting and ServicesReferrals increase your chances of interviewing at Atomic - Remote Jobs by 2xSign in to set job alerts for "Technical Product Specialist" roles.Technical Product Manager (OTE $100,000/year USD), CXT SoftwareTechnical Product Manager - Payments & AI (OTE $100,000/year USD), SparkrockTechnical Product Manager - Payments & AI (OTE $100,000/year USD), SparkrockTechnical Leader - Latin America - RemoteTechnical Product Manager (OTE $70,000/year USD), Sparkrock Ed-HRPProduct Analyst – Call Center Analytics (Argentina)Product Operations Analyst – Workflow Optimization & AutomationGreater Buenos Aires $2,700.00-$4, month agoTechnical Product Manager (remote possible)Product Ops Engineer – Systems, Data, and ScalabilityGreater Buenos Aires $2,700.00-$4, month agoUser Acceptance Testing/QA Senior EngineerTechnical Product Manager - TypeScript / React.jsTest Engineer Manual Career Opportunities at Dev.Pro - 01QA Automation Engineer - Latin America - RemoteDS2 Data Scientist (Full-time & USD salary)Greater Buenos Aires $30,000.00-$45, month agoWe're unlocking community knowledge in a new way.
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