Customer Service
2 semanas atrás
Vaga: Customer Service - (Inglês avançado ou fluente)Estamos em busca de um(a) Customer Service para atuar em um ambiente dinâmico, inovador e 100% remotoVocê será o ponto de contato central entre a empresa e os times externos (call center e parceiros de IA ), garantindo qualidade nas respostas, melhoria contínua da experiência do cliente e eficiência nos processos de atendimento.Principais Responsabilidades:Monitorar atendimentos via e-mail (tickets, respostas automáticas e manuais);Identificar falhas nos processos de IA de atendimento e propor melhorias;Realizar reuniões semanais com os times internos e externos;Analisar métricas de performance (refund, tempo de resposta, satisfação do cliente, etc.);Ajustar e revisar templates de e-mails e comunicações;Mapear oportunidades de automação e otimização dos fluxos;Garantir que a experiência do cliente seja encantadora em todos os pontos de contato.Requisitos:Experiência prévia em atendimento ao cliente / suporte;Inglês avançado (leitura e escrita);Boa capacidade analítica e visão estratégica;Familiaridade com ferramentas de suporte (Helpdesk / CRM);Perfil proativo, organizado e orientado a resultados;Diferencial: experiência com IA aplicada ao atendimento.Remuneração e Crescimento:-Salário fixo + bonificação por desempenho;-Possibilidade de escala salarial conforme resultados sustentáveis e performance.Modelo de Trabalho:-Regime PJ;-100% remoto.
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Customer Success Representative
Há 4 dias
Ipatinga, Brasil Meetgeek Tempo inteiroAbout MeetGeekMeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.From Zoom to Teams to Google Meet, MeetGeek...
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Application Support Specialist
1 semana atrás
Ipatinga, Brasil Appxite Tempo inteiroAppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...
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Analista de implantação | customer success
4 semanas atrás
IPATINGA, Brasil TGPM ADMINISTRACAO E PARTICIPACOES SOCIETARIAS LTDA Tempo inteiroA Support Health, empresa do Grupo TGPM, está em busca de um(a) Analista de Implantação para fazer parte da nossa equipe de Sucesso do Cliente! ? O que esperamos de você: Experiência com atendimento ao cliente e treinamentos online; Excelente comunicação e empatia; Organização para gerir uma carteira de clientes com autonomia; Facilidade com...
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Senior Cloud Technology Solutions Specialist
2 semanas atrás
Ipatinga, Brasil Bebeecloudtax Tempo inteiroTransform your career with our cloud technology solutions.As a senior resources professional, you will play a key role in configuring Oracle Cloud TAX for Brazil localization.Our ideal candidate has broad experience in cloud implementations and support.They are hands-to-keyboard capable, able to configure Oracle Cloud tax configuration, calculation, and...
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Staff Application Security Engineer
Há 6 dias
Ipatinga, Brasil Ledn Tempo inteiroOverviewStaff Application Security Engineers, Ledn is seeking a full-time professional with deep expertise in Application Security, Identity & Access Management, and Confidential Computing to strengthen the security of our Bitcoin-backed loan platform.This hands-on role has direct impact on product security, infrastructure security, and customer trust.The...
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Security Engineer
2 semanas atrás
Ipatinga, Brasil Ledn Tempo inteiroOverviewJoin to apply for the Security Engineer role at LEDN . Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries...
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Staff Application Security Engineer
2 semanas atrás
Ipatinga, Brasil LEDN Tempo inteiroOverview Staff Application Security Engineers, Ledn is seeking a full-time professional with deep expertise in Application Security, Identity & Access Management, and Confidential Computing to strengthen the security of our Bitcoin-backed loan platform. This hands-on role has direct impact on product security, infrastructure security, and customer trust. The...
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Technical Expert Leader
2 semanas atrás
Ipatinga, Brasil Bebeetechnologist Tempo inteiroJob DescriptionAs a key member of our team, you will play a vital role in guiding customers through their SAP journey.Your expertise will be crucial in leading technical discussions, managing escalations, and ensuring seamless delivery of ECS services.Our ideal candidate will have experience in SAP Basis & infrastructure, with hands-on experience in SAP...
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Dynamics 365 Solution Architect
1 semana atrás
Ipatinga, Brasil Neotalent Conclusion Tempo inteiroWho are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
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Senior Data Engineer
2 semanas atrás
Ipatinga, Brasil Sinch Tempo inteiroSinch is looking for a talented and experienced Senior Data Engineer to join our Data Engineering team.In this crucial role, you will be responsible for building, maintaining, and supporting data pipelines that connect our various products globally.You will use innovative approaches and technologies, designing data architectures that empower the data domain...