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Join phData, a dynamic and innovative leader in the modern data stack.We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, and dbt to deliver cutting-edge services and solutions.We're committed to helping global enterprises overcome their toughest data challenges.phData is a remote-first global company with employees based in the United States, Latin America, and India.We celebrate the culture of each of our team members and foster a community of technological curiosity, ownership, and trust.We have received several awards, including:6x Snowflake Partner of the YearFivetran, dbt, Atlation, Matillion Partner of the Year#1 Partner in Snowflake Advanced Certifications600+ Expert Cloud CertificationsRecognized as an award-winning workplace in US, India, and LATAMThe IT Operations Administrator at phData will be expected to:Manage and resolve IT support requests from employeesAnswer employee questions regarding laptops, accounts, and cloud computingCreate and configure accounts for new employees, and de-provision accounts for departing employeesAssist with answering security questionnaires from clientsChange configurations, settings, and permissions to fix computer issuesConfigure and ship new laptops to employeesWipe and reinstall OS on laptops received from exit employees for reuseMaintain IT asset inventoryWork on all kinds of IT-related projects and tasksInvolve actively in teams of cross-functional projects to assist in solving problemsHandle complex organization-wide SaaS-based application projectsExecute technology changes successfully with minimal downtime and disruptionExperience and other requirements:A total of 3+ years of experience with at least 1 year as a System Admin or Network adminAvailable to be in the Montevideo office as needed, up to 3 days a weekAvailable to work primarily second shift with some flexibility in hours, along with at most 1 weekend shift on-call a monthHands-on experience with macOS, Windows 10 and 11, Windows Server, MDM, Google Workspace, MS Azure AD, AWS, MS Office 365Experience with SSO and SCIM configurationsExtensive experience and excellent troubleshooting skills on all operating systems, laptop and desktop hardware, and other IT devicesKnowledge of security and network monitoring tools and applicationsAdvanced knowledge and experience in cloud platforms like Azure and AWSAdvanced knowledge and experience in Windows and macOS installation, maintenance, and troubleshootingExcellent communication skills, both written and verbalExtensive customer support experience with being a good team playerStrong problem-solving and time-management skillsDetail-orientedBachelor's degree preferredA service certification like ITIL is preferredPreferred Skills/Experience:Prefer any of the following hands-on experience with Windows, Intune, Office 365, Google Workspace, Azure Active Directory, Windows Server, macOS, Azure Sentinel, AWS Workspaces, etcExperience in servers and virtualizationExperience in network infrastructure setup and maintenanceWhy phData?We offer:Remote-First Work EnvironmentCasual, award-winning small-business work environmentCollaborative culture that prizes autonomy, creativity, and transparencyCompetitive comp, excellent benefits, generous PTO plan plus 10 HolidaysAccelerated learning and professional development through advanced training and certificationsphData celebrates diversity and is committed to creating an inclusive environment for all employees.We are proud to be an equal opportunity employer.#J-18808-Ljbffr
