Helpdesk Coordinator

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University.Hiring staff "for fit" makes significant contributions to Howard University's overall mission.At Howard University, we prioritize well-being and professional growth.Here is what we offer:Health & Wellness:Comprehensive medical, dental, and vision insurance, plus mental health supportWork-Life Balance:PTO, paid holidays, flexible work arrangementsFinancial Wellness:Competitive salary, 403(b) with company matchProfessional Development:Ongoing training, tuition reimbursement, and career advancement pathsAdditional Perks:Wellness programs, commuter benefits, and a vibrant company cultureJoin Howard University and thrive with ushttps://hr.howard.edu/benefits-wellnessBASIC FUNCTION:The System Administrator/Helpdesk Coordinator for Faculty Success (FS) is responsible for planning and implementing of Faculty Success and providing training and support to faculty across schools and colleges to use Faculty Success for faculty actions throughout the calendar year.This position reports to the Associate Provost for Faculty Affairs.SUPERVISORY ACCOUNTABILITY:The System Administrator/Helpdesk Coordinator is responsible for supervising other helpdesk and training staff.NATURE AND SCOPE:Internal contacts include administrators, faculty, and staff at Howard University.External contacts include faculty candidatesPRINCIPAL ACCOUNTABILITIES:Develop data solutions to support unit goals and serve as a point of contact for faculty support.Mine, process, and summarize data for Faculty Affairs and Faculty Development activities and initiatives.Convert data into readily understood insights to lead to informed decisions.Develops and maintains proficiency in relevant software and databases to effectively serve as a resource in each unit for data sourcing.Ensures data quality and integrity.Confer with and advise staff, faculty, and others to provide technical advice, problem-solving assistance, and answers to questions.Refer unfamiliar issues to appropriate department personnel.Perform other related duties as assigned.CORE COMPETENCIES:Advanced Skills in software applications (MSWord, Excel, PowerPoint,)Compliance Salary Range Disclosure$65,000-$75,000