Customer Success Agent

2 semanas atrás

São Paulo, São Paulo, Brasil Stenon Gmbh Tempo inteiro

At Stenon we are on a mission to democratize soil data.
We have become the global market leader in real-time, digital soil data providing a service business to our partners.
Our partners' services are enabling farmers receiving essential data to make optimal and sustainable cultivation decisions, boosting yield, crop quality, reducing environmental pollution, and soil health while saving money on inputs.
Stenon has closed a $20 million Series A funding round and is expanding internationally.
As a Customer Success Specialist, you are responsible for developing and maintaining relationships with our customers.
During your interactions, you are driven to uncover the root cause of a problem, quickly analyze potential solutions and make clear and informed recommendations.
Tasks
- Schedule and conduct onboarding training remote and in-person
- Document customer feedback
- Analyze data and provide proactive feedback and support to customers having problems
- Maintain and develop customer success strategies and best practices, as well as customer support content
**Requirements**:
- A minimum of 1-year customer service experience
- Native level written and verbal communication skills in Brazilian Portuguese
- Very good written and verbal communication skills in English
- Ability to analyze and understand data
- Agricultural knowledge is a must (in soy/corn would be a big plus)
- Ability to travel
**Benefits**:
- A role within a highly productive and supportive team full of dedicated, hard-working professionals
- An agile work environment with flat hierarchies and an international team
- The opportunity of being a valuable contributor to Stenon's success
- Permanent full-time position with flexible work hours
- Working fully remote
- Company laptop and phone

  • Customer Success Agent

    2 semanas atrás

    São Paulo, São Paulo, Brasil UENI Tempo inteiro

    Overview Customer Success Agent (SaaS) at UENI. We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage

  • Customer Success Agent

    2 semanas atrás

    São Paulo, São Paulo, Brasil UENI Tempo inteiro

    Overview Customer Success Agent (SaaS) at UENI. We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage payment follow-ups, and assist with retention efforts. You will take ownership of improving customer satisfaction and help reduce churn by...

  • Customer Success Agent

    2 semanas atrás

    São Paulo, São Paulo, Brasil Ueni ltd Tempo inteiro R$60.000 - R$120.000 por ano

    We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage payment follow-ups, and assist with retention efforts. You will take ownership of improving customer satisfaction and help reduce churn by ensuring customers derive maximum value from our...

  • Principal AI Specialist, Customer Success

    2 semanas atrás

    São Paulo, São Paulo, Brasil Zendesk Tempo inteiro

    Principal AI Specialist, Customer Success Overview The Principal AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value and outcomes from their investment in...

  • Principal AI Specialist, Customer Success

    3 semanas atrás

    São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    Principal AI Specialist, Customer Success page is loadedPrincipal AI Specialist, Customer Success Apply remote type In Office locations São Paulo, Brazil time type Full time posted on Posted Yesterday job requisition id R32128Job Description The Principal AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting...

  • Customer Success

    2 semanas atrás

    São Paulo, São Paulo, Brasil Canonical Tempo inteiro

    Join to apply for the Customer Success - Team Manager role at Canonical 16 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Chatfuel Tempo inteiro

    Customer Success ManagerHojeImportant: Apply ONLY through the Google Form.Who We AreChatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram,...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Chatfuel Tempo inteiro

    Customer Success Manager Hoje Important: Apply ONLY through the Google Form. Who We Are Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp,...

  • Customer Success

    Há 4 dias

    São Paulo, São Paulo, Brasil Eazybe Tempo inteiro

    **We're Hiring: Customer Success Specialist (Brazil)****Location**: Remote (Brazil)**Work Hours**: Monday - Saturday, 9:00 AM - 6:00 PM (Brazil Time)Are you passionate about **helping customers succeed** and have a **technical background**? We're looking for a **Customer Success Specialist** to support our **Portuguese & Spanish-speaking clients**.**What...

  • AI Specialist, Customer Success

    2 semanas atrás

    São Paulo, São Paulo, Brasil Zendesk Tempo inteiro

    Overview Join to apply for the AI Specialist, Customer Success role at Zendesk . The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective is to ensure Zendesk customers realize business value...