Social Media Assistant

**GET TO KNOW US**
We simplify wellness so you can find everything in one place.
Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership.
Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world.
At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.
**WHAT MAKES A GYMPASSER?
**
We are passionate about our mission
Whatever your job title is, here you can make a global impact and change people's lives.
At Gympass, we collaborate, set high achievable goal expectations, and focus on the end result.
It's a challenging, evolving environment that allows you to learn and grow.
You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.
**THE OPPORTUNITY**
We are hiring a Spanish native speaker Social Media Assistant to join our Customer Experience team in São Paulo - BR
Our new team member has the mission to help us provide best-in-class social media customer service for all Gympass users in Argentina, Chile and Mexico.
The new role will guarantee an extremely satisfying customer experience on our different channels (such as Instagram, Facebook, Twitter, LinkedIn, YouTube, App Store, Google Play Store, Google My Business, etc) and support the Social Media CX team to create customer-centric strategies.
Our main goal is to engage Gympass users on a mission to make wellbeing universal.
**YOUR IMPACT**
- Manage the incoming social media comments within our spanish speaking Latin American channels to identify customers' needs and engage with our users in a meaningful way;
- Proactively engage in mentions and conversations about Gympass and wellbeing in users and brands social media profiles (social listening);
- Detect brand opportunities and possible crisis on social media (social listening);
- Collect and report user's feedback on product and services and bring learnings and insights to improve our company and features;
- Assist in building a cohesive social media strategy to ensure brand relevance and growth;
- Ensure our social media tone of voice, knowledge base and success metrics are always relevant and up to date;
- Stay up-to-date with social media and digital trends to keep Gympass ahead of its competitors.
**WHO YOU ARE**
- Native Spanish speaker;
- Fluent in Portuguese and Intermediate level of English;
- Graduated in Marketing or Communications (Publicity/Advertising/Media, Public Relations or Journalism);
- At least 1 year of previous experience in social media customer service;
- You are passionate about new trends in social media and digital marketing;
- You like to stay updated with is going on in the world;
- Knowledge in digital strategy and analytics skills;
- Advanced writing abilities;
- A great team worker and eager to learn;
- A person with positive attitude, proactive and dynamic mindset;
- Dedicated and committed to deadlines;
**WHAT WE OFFER YOU**
**We're a wellness company that is committed to the health and well-being of our employees.
Our flexible program allows you to customize your benefits, according to your needs
Our benefits include**:
**WELLNESS**:Health, dental, and life insurance.
**FLEXIBLE WORK**:Choose when and where you work.
For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences.
We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
**GYMPASS DISCOUNT**:We believe in our mission and encourage our employees and their families to find their passion too.
Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.
**PAID TIME OFF**:We know how important it is that our employees take time away from work to recharge.
BR: Vacations after 6 months and 3 days off per year + extra day off on the month of your birthday + 1 day off for each anniversary of the year worked.
**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.
BR: 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation
**CAREER GROWTH**:Outstanding opportunities for personal and career growth.
That means we maintain a growth mindset in everything we do and invest deeply in employee development.
**CULTURE**:An exciting and supportive atmosphere with ambitious people from around the world
**FLEXIBLE WORK**:We give our employees some flexibility to