Cx Social Media Assistant

**GET TO KNOW US**
Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
- **Big news: Gympass is now Wellhub**
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.
**THE OPPORTUNITY**
We are hiring a **CX Social Media Assistant (Latam - Spanish Speaker **to our **Customer Experience - Social Media **team in** São Paulo, Brazil**
Our new team member has the mission to help us provide best-in-class social media customer service for all Gympass users in all countries where Gympass has operations. The new role will guarantee an extremely satisfying customer experience on our different channels (such as Instagram, Facebook, Twitter, LinkedIn, YouTube, App Store, Google Play Store, Google My Business, etc) and support the Social Media CX team to create customer-centric strategies. Our main goal is to engage Gympass users on a mission to make wellbeing universal.
**YOUR IMPACT**:
- Manage the incoming social media comments within our Social Media channels to identify customers' needs and engage with our users in a meaningful way;
- Proactively engage in mentions and conversations about Gympass and wellbeing in users and brands social media profiles (social listening);
- Detect brand opportunities and possible crisis on social media (social listening);
- Collect and report user's feedback on product and services and bring learnings and insights to improve our company and features;
- Assist in building a cohesive social media strategy to ensure brand relevance and growth;
- Ensure our social media tone of voice, knowledge base and success metrics are always relevant and up to date;
- Stay up-to-date with social media and digital trends to keep Gympass ahead of its competitors.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.
**WHO YOU ARE**:
- Spanish speaker;
- Native/Fluent in Portuguese and Intermediate level of English;
- Experience in social media customer service or heavy user of social networks is a plus.
- Passionate about new trends in social media and digital marketing;
- Strategic and analytics skills;
- Clever, witty and well-informed of what's going on in the world;
- Cares about writing clearly and with correct grammar;
- Great team worker and eager to learn;
- Dedicated and committed to deadlines;
- Positive attitude, proactive and dynamic.
**WHAT WE OFFER YOU (Latam)**:
We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs
Our benefits include:
**WELLNESS**: Health, dental, and life insurance.
**FLEXIBLE WORK**: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
**FLEXIBLE SCHEDULE**:Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.
**WELLHUB**: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
**PAID TIME OFF**: We know how important it is that our employees take time away from work to recharge.
Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.
**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our

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