
Station Monitoring Engineer Specialist
Há 4 dias
Job ResponsibilitiesMonitoring system operations involves recording key performance indicators through the web interface, including user status and system availability.
In cases of anomalies, standard procedures are followed to resolve issues promptly.Base station status inspections and fault handling require the use of automated inspection tools to identify faulty equipment in each country.
Daily fault reports are sent to local experts via email for initial handling.
If unresolved, faults are escalated to maintenance engineers.Technical support entails responding to customer inquiries within 30 minutes, providing timely assistance to ensure seamless service delivery.Required Skills and QualificationsA minimum of one year of experience in customer-facing roles, after-sales support, or related fields is necessary.Proficiency in English reading and writing is essential for effective communication.Basic proficiency in office software, including Word, Excel, and email, is expected.Work experience in software operations and maintenance is preferred for this role.Key Attributes1.
Strong analytical skills for monitoring system performance.2.
Effective communication skills for resolving customer issues.3.
Ability to work independently and as part of a team in a dynamic environment.4.
Strong problem-solving skills for identifying and resolving technical issues.
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