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DESCRIPTIONWorks with field teams to improve partner performance and SLS goals by proposing program measures that respond to partner feedback gathered through VoP and other mechanisms. Engages in metrics for improvement, escalations, program initiative rollouts or new program adjustments, fielding complaints, discussing profitability, training and driving business reviews to improve Hub performance and program performance. Coordinates with Hub partners (Store Owners) and 3P vendors who support these functions. Shapes compliance as a continuous, process-led activity through tech & audits. Partner with TRC team to design/manage audit for the channel, external forensic audits. Develops and shares safety notifications to store partners in app to create/promote safety awareness. Key deliverables: 1) Monthly PX (partner experience) surveys, 3) Monthly monitoring of DA IAQ (in app questions) with refreshes as needed, 4) Monthly Review of survey and IAQ insights and owner of related action items, following up with Ops, Product and other Program pillars to ensure resolution of issue, 5) Monitoring SLS goals and development of incentives for program, 6) Interface with ECCF and WW teams to develop and implement program improvements, 7) Interface with TRC for compliance issues.BASIC QUALIFICATIONS- Bachelor's degree- Experience in program or project management- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Advanced English skills
