Supply Chain Director

Job descriptionSupply Chain Director Location: Jundiaí/SPJoin a team passionate about successful fastening solutions and innovation in the industrial market.Main responsibilitiesKey ResponsibilitiesStrategy & LeadershipDefine and execute the Supply Chain strategy with a strong Customer Service emphasis, aligned with the business plan and company values.Lead and develop Customer Service, Planning and Procurement teams, fostering a culture of continuous improvement (Lean/Six Sigma).Sponsor digitalization initiatives (EDI, B2B portals, order automation, transportation visibility).Customer Service and Order-to-CashEnsure best-in-class customer service operations: order management, lead times, delivery commitments, follow-ups, complaint handling and returns (RMA).Negotiate and meet SLAs with strategic customers (incl. OEMs/automotive and industrial), with proactive risk communication.Optimize credit, invoicing, shipping and after-sales processes in partnership with Finance and Sales.Planning, S&OP and AvailabilityLead the integrated S&OP cycle (Demand, Supply, Finance), ensuring forecast accuracy and the right balance between service levels and working capital.Set inventory policies (min/max, safety stock, ABC/XYZ parameters) and healthy turns by product family.Purchasing and SuppliersSecure capacities/lead times with strategic suppliers, contracts, performance (OTD, quality) and supply risk mitigation.Develop alternatives (dual sourcing, nearshoring) and contingency plans.Replenishment Programs and SolutionsExpand and sustain VMI/Kanban-type programs, integrating customer processes to ensure point-of-use availability and agreed service levels.Transformation, Data and SystemsEvolve KPIs, analytics and end-to-end visibility; promote data-driven decision-making.Sponsor improvements in ERP/CRM/TMS/WMS and EDI integrations with key accounts.Experience with Protheus, SAP or similar is a plus.Key Metrics (KPIs)Customer Experience: OTIF, Fill Rate, NPS, order cycle time, promise-kept rate, complaint lead time (CAR/CAPAs).Planning: Forecast accuracy (MAPE/Bias), service level by SKU/customer, healthy backlog.Inventory & Working Capital: Inventory turns, DIO, obsolescence/scrap, coverage by ABC class.Financial/OTC: DSO in interface with Finance, cost-to-serve by segment/channel.Quality & Compliance: returns/ppm rate, audits and process compliance.Requirements and skillsProfile & RequirementsEducation: Engineering, Logistics, Business Administration or related fields; postgraduate/MBA desirable.Senior leadership experience in Supply Chain; strong background in Customer Service and Order-to-Cash in industrial/automotive or technical distribution environments.Fluent Portuguese and English required; German is a plus.Availability for 100% on-site work and travel.Technical competencies:Integrated S&OP, demand and supply planning, inventory policy.Customer Service operations, contract/SLA management, EDI and integrations with key customers.Logistics/WMS/TMS, 3PL management, distribution and transportation networks.Continuous improvement (Lean/Six Sigma), process standardization, management by KPIs.ERPs (e.g., SAP/Oracle/Microsoft), BI/analytics; knowledge of CRM and B2B portals.Understanding of management systems and certifications (ISO ****; IATF *****).Behavioral competencies:Customer focus and clear communication, with executive presence and collaborative approach.Data-driven decision-making, end-to-end systems thinking.Inspiring leadership, people development, change management.Resilience, negotiation and cross-functional influence.Additional informationBenefits: Private pension plan; medical and dental coverage (dependents included); basic-food basket; on-site meals; group life insurance; company car; bonus; extended maternity and paternity leave; Total Pass; Fluency Pass.We encourage applications from people with disabilities (PwD).#J-*****-Ljbffr