It Support Technician

2 semanas atrás

Belo Horizonte, Brasil Foxys It Services Tempo inteiro

IT Support Technician (Onsite + Remote) | Join Our Global Tech TeamWe're looking for a talentedIT Support Technicianto join our international teamIf you're passionate about solving technical challenges, supporting users, and ensuring smooth IT operations, this is your chance to shine.You'll act as themain point of contactfor incident resolution and service requests — providing bothService Desk (Level 1)andDeskside (Level 2)support.What You'll DoProvidefirst-line IT supportvia phone, chat, or email for incidents and requests.Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, and peripherals.Handleuser account management , onboarding/offboarding, and access requests.Performhardware replacementsand coordinate vendor repairs or warranty claims.Offer"hands and feet" supportfor network, server, and data center equipment as directed by remote teams.TroubleshootLAN/WAN/Wi-Fi connectivityand assist with cabling and patching.Supporttelephony and video conferencing systems .Maintainasset inventory , perform audits, and ensure compliance with IT security policies.DeliverVIP/executive supportwhen needed.Log and track all tickets in ITSM tools (e.g.,ServiceNow ), escalating when necessary.What We're Looking For2–4 yearsof experience in IT Support, Service Desk, or Field Services.Strong troubleshooting skills forWindowsandmacOSenvironments.Familiarity withmobile device management .Basic understanding ofnetwork and data center environments .Experience usingITSM toolslike ServiceNow (or similar).Excellent communication skills and acustomer-focused attitude .Ability to collaborate with internal teams and external vendors.Fluent in English and Portuguese.Interested?We'd love to hear from youPlease send your CV in English.

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