Technical Support Engineer
Há 2 dias
About the ProjectOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding.
The product supports both SaaS and on-prem deployments.
Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.About RoleAs a Technical Support Engineer (Data), you will work with leading enterprise organizations and startups to realize the power of data analytics.
Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure.
This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.
We are employing best-in-breed tools along with processes co-authored or directly influenced by our team.
We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.Required skillsProven hands-on experience supporting a software platform/product in a customer-facing B2B environmentExperience with databases such as MongoDB, Redshift, MySQL, Oracle, and SnowflakeSkilled in reading and writing SQL queriesUnderstanding Data Modelling, ETL/Data Integration is a plusKnowledge of Mongo Shell Scripting is a strong advantageExperience working with the JDBC framework is a plusPractical experience with Linux operating systems (Debian and RHEL-based)Experience with Docker and Kubernetes is a strong advantageUnderstanding of Containerization Concept and Auto-Scaling is a plusFamiliarity with REST APIs is an advantageWork HoursWork Hours: US East business hours.Scope of work- You will handle customer questions and issues by combining business acumen with technical assessment skills.
You will perform troubleshooting of issues both through the UI and the terminal- You will work closely with Senior team members to develop your skills and technical expertise within specific areas of the product, with ongoing opportunities to grow- You will partner with Customer Success Managers, Technical Account Managers, and Product to recognize trends in customer feedback and translate customer needs into a better overall productAbout youYou have a data-driven, analytical mindset with excellent problem-solving skillsYou are detail-oriented, with the ability to prioritize, multitask, and meet deadlinesYou demonstrate a proven ability to stay motivated and work effectively both independently and as part of a teamYou bring a proactive passion for supporting and helping othersYou have a strong desire to learn, grow, and contribute to the company's core values of collaboration and serviceYou possess excellent English communication, listening, and writing skillsYou possess a strong sense towards customer sentiment and adapt your communication style accordinglyYou are clear in setting expectations and meeting the promised timelineSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware Development
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