Customer Experience Specialist

Há 14 horas

Curitiba, Brasil Bebeecustomer Tempo inteiro

Job TitleThe Job Title role requires a professional to provide exceptional customer support, resolving inquiries and complaints in a timely and professional manner.Main Responsibilities:Critical Support: Respond to customer inquiries via phone, email, chat, and social media.Issue Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.Account Management: Maintain accurate customer records and account information.Product Knowledge: Maintain comprehensive knowledge of products and services.Communication: Build positive relationships with customers through empathetic and clear communication.Reporting: Document customer interactions, track recurring issues, and provide feedback to improve service quality.Required Skills and Qualifications:A minimum of one year of related experience and/or a related degree.Excellent written and verbal communication skills in English.An ability to excel in a fast-paced environment.About the Opportunity:This is an opportunity for you to contribute your skills and expertise to a dynamic team.If you are motivated and enthusiastic about delivering excellent customer experiences, we would love to hear from you.

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