Customer Experience Specialist

4 semanas atrás


Curitiba PR, Brasil beBeeCustomer Tempo inteiro

Job Title The Job Title role requires a professional to provide exceptional customer support, resolving inquiries and complaints in a timely and professional manner. Main Responsibilities: Critical Support: Respond to customer inquiries via phone, email, chat, and social media. Issue Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary. Account Management: Maintain accurate customer records and account information. Product Knowledge: Maintain comprehensive knowledge of products and services. Communication: Build positive relationships with customers through empathetic and clear communication. Reporting: Document customer interactions, track recurring issues, and provide feedback to improve service quality. Required Skills and Qualifications: A minimum of one year of related experience and/or a related degree. Excellent written and verbal communication skills in English. An ability to excel in a fast-paced environment. About the Opportunity: This is an opportunity for you to contribute your skills and expertise to a dynamic team. If you are motivated and enthusiastic about delivering excellent customer experiences, we would love to hear from you.



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