Global Customer Experience Representative

Há 7 dias

Curitiba PR, Brasil beBeeCustomerExperience Tempo inteiro

We are seeking a Global Customer Experience Representative to join our dynamic Contact Center team. This role is critical in assisting clients, including tour operators, travel agencies, and end customers, with their inquiries, liaising with suppliers, and managing bookings in alignment with the standards and procedures of the Operations Department. Key Responsibilities Engage with callers in a professional and enthusiastic manner, representing excellence in customer service. Provide accurate and helpful information in response to client inquiries. Document all call activity clearly and accurately in the Back Office system. Respond promptly and precisely to online and email requests. Monitor and manage bookings, including reservations, special requests, amendments, and cancellations. Escalate issues appropriately, following Contact Center protocols. Maintain high standards of service quality and professionalism. Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Adhere to all company policies and procedures. Follow assigned schedules and adapt to changes based on call volume. Required Skills and Qualifications Strong customer service orientation and active listening skills. Proficiency in English (spoken and written). Excellent verbal and written communication, with attention to grammar and clarity. Problem-solving mindset with persistence in resolving issues accurately and efficiently. Ability to follow detailed instructions independently. High attention to detail and adaptability. Consistent focus and enthusiasm throughout the work shift. If you are passionate about delivering exceptional customer experiences, we encourage you to apply today.

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    Há 7 dias

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