(American English) Customer Support Consultant

(American English)Customer Support Consultant (LATAM, remotely)(American English) Customer Support Consultant (LATAM, remotely)Get AI-powered advice on this job and more exclusive features.Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited?Let's see what it takes What you will do:Provide exceptional customer support via calls, chats, and emailsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client's products and servicesCommunicate with developers and other departments of various IT companiesWhat you need to succeed in this role:Excellent English skills (C1/C2 for both spoken and written)Experience in customer service is a mustAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:Experience in technical supportExperience with CRM systemsBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement.Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWho we are:SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe.We work with clients from 30 countries and speak 60 languages.Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.Grab the chance to join us and send your CV in English, pointing out your outstanding skillsVisit our website: are a multinational company with unbiased views.The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at SupportYourApp by 2xSign in to set job alerts for "Customer Support Advisor" roles.Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunityCustomer Retention Specialist (Work from Home)(Chinese and English) Customer Support Consultant, emails/live chats (Remote)(native Japanese) Customer Support Consultant, emails/chats (Remote)Customer Care Representative - Remote Work | REF#283398We're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr