
Customer Support Expert
2 semanas atrás
About Singular
Attribution and marketing analytics platform empowering marketers with actionable insights. We aggregate campaign data, connect it with lower-funnel attribution, and deliver ROI measurement across touchpoints.
Partners with leading brands like Lyft, Warner Bros, Airbnb, Microsoft, and Zynga.
The Role
Problem-solver who tackles complex issues, improves customer experiences, and shapes product evolution.
What You'll Do
- Technical support contact for customers, partners, and internal teams.
- Troubleshoot technical issues and drive resolutions.
- Partner with Product, Engineering, and QA to improve product functionality.
- Expert guidance on SDK integration and deployment.
- Mentor team members with deep technical expertise.
- Advocate for customers by bringing feedback into product discussions.
What You'll Need
- 4+ years in technical product support (B2B/SaaS preferred).
- Hands-on experience supporting software in production environments (Mobile & Web).
- Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
- Experience in mobile advertising analytics or AdTech is a plus.
- Excellent problem-solving, analytical, and communication skills.
Why Work With Us?
We offer opportunities to work with world-class customers and products.
Join a fast-growing, innovative company where creativity, ownership, and customer advocacy thrive.
Collaborate with talented, global teams to achieve success.
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