Technical Expert

4 semanas atrás

Manaus, Brasil beBeeEngineer Tempo inteiro

About Us

We are a fast-growing, innovative company empowering marketers with actionable insights from previously siloed data.

Our next-gen attribution and marketing analytics platform aggregates and normalizes campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.

The Role

We are looking for a Senior Product Support Escalation Engineer to join our talented team. As the technical voice for our customers, you will tackle complex issues and shape how our product evolves.

Responsibilities:
  • Be the primary technical support contact for customers, partners, and internal teams.
  • Troubleshoot complex technical issues and drive resolutions.
  • Partner with Product, Engineering, and QA to improve product functionality.
  • Provide expert guidance on SDK integration and deployment.
  • Mentor team members with your deep technical expertise.
  • Advocate for customers by bringing feedback into product discussions.

What You'll Need

  • 4+ years in technical product support (B2B/SaaS preferred).
  • Hands-on experience supporting software in production environments (Mobile & Web).
  • Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
  • Experience in mobile advertising analytics or AdTech is a plus.
  • Excellent problem-solving, analytical, and communication skills.

Why Work with Us?

Work with world-class products

Be part of a fast-growing company

Collaborate with global teams

A culture that values creativity, ownership & customer advocacy

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