Technical Expert
Há 9 horas
Expert Technical ConsultantWe are seeking a highly skilled technical expert to join our team as an Expert Technical Consultant.
This is an excellent opportunity for individuals who have extensive experience in designing, implementing and managing complex technical solutions.The ideal candidate will possess strong technical knowledge and expertise in Genesys Cloud and its various components.
They should be able to analyze complex technical issues, design effective solutions and implement them efficiently.Key Responsibilities:Designing and implementing Genesys Cloud architecturesProviding technical guidance and support to internal teamsCollaborating with cross-functional teams to resolve technical issuesMaintaining and improving existing technical solutionsDeveloping and delivering training programs to improve technical skillsRequirements:Extensive experience in Genesys Cloud and its componentsStrong understanding of SIP protocols and Genesys framework architectureFamiliarity with reporting components like CCPulse/Pulse, ICON, Infomart and CXInsightsExcellent troubleshooting skills in Genesys infrastructureGood ITIL knowledge – Incident, Change & Configuration ManagementBenefits:Opportunity to work with a leading technology companyCompetitive salary and benefits packageOngoing training and development opportunitiesWhat We Offer:We offer a dynamic and challenging work environment that encourages innovation and collaboration.
Our team is passionate about delivering exceptional results and making a positive impact on our customers.
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