Highly Skilled Software Technical Support Expert

1 dia atrás


Manaus, Amazonas, Brasil beBeeTechnical Tempo inteiro US$80.000 - US$120.000
Technical Support SpecialistJob Description

We are seeking a highly skilled Technical Support Specialist to provide expert-level technical support for software, troubleshooting issues and isolating root causes.

The ideal candidate will have a passion for technology and complex problem resolution, with strong problem-solving skills, deep investigative and analytical abilities, and the ability to think quickly and critically.

As a Technical Support Specialist, you will be responsible for guiding customers in navigating our platform and its various modules to ensure optimal use and efficiency.

Key Responsibilities
  • Provide expert-level technical support for software, troubleshooting issues and isolating root causes
  • Diagnose, investigate, and resolve complex technical problems efficiently
  • Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
Requirements
  • 5+ years of experience in Customer Support/Technical Support roles
  • Bachelor's degree in Computer Science, Information Technology, or equivalent
  • Fluent in English (spoken and written)
  • Strong problem-solving skills with deep investigative and analytical abilities
Preferred Qualifications
  • Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
  • Experience with SAML-based SSO and identity management solutions

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