Technical Support Expert

2 semanas atrás

Manaus, Amazonas, Brasil beBeeSupport Tempo inteiro US$67.819 - US$114.152

As a Technical Support Specialist, you will be responsible for providing high-level technical assistance to customers. This role involves troubleshooting complex software issues, collaborating with engineering teams, and documenting findings.

The ideal candidate will have experience in Tier 3 software support, strong analytical skills, and excellent communication abilities. They will also possess a deep understanding of the client's platform, integrations, APIs, and system behavior.

This position is an excellent opportunity to contribute to the growth and success of our support operations. You will work closely with cross-functional teams to diagnose root causes, document findings, and follow through on resolutions.

Key Responsibilities
  • Serve as the escalation point for Tier 2 on complex customer support issues
  • Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
  • Collaborate with Engineering and Product teams to diagnose root causes and implement solutions
  • Document findings and recommendations for future reference
  • Maintain a deep knowledge of the client's platform and technology stack
Requirements

To be successful in this role, you will need:

  • At least 3 years of experience in Tier 3 software support
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits

As a member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment

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