It Analyst

**About Us**:
ExxonMobil, one of the world's largest publicly traded energy providers, develops and applies next-generation technologies to help safely and responsibly meet the world's growing needs for energy, while improving living standards around the globe.
An industry leader, we operate facilities or market products in most of the world's countries and explore for oil and natural gas on every continent.
ExxonMobil has been present in Brazil for more than 100 years.
We are one of the largest exploration acreage holders among international companies, a highly respected manufacturer and marketer of petrochemical products, and we operate a Global Business Center that provides support to an extensive portfolio of businesses in more than 70 countries.
With over 1800 employees, we are located in Rio de Janeiro, Curitiba and São Paulo.
We are a hip crew of technologically savvy individuals, and we make a great team.
One that focuses on collaboration, encourages creativity, and embraces change.
We are continuously advancing across multiple platforms, driving strategy and innovation through global digitization and technology enablement, in order to keep ExxonMobil at the top and to make you proud and excited to come to work every day.
Where you start your career is only the beginning.
A position in any of our locations can lead to opportunities throughout the region or around the globe.
Build a career with us and use your energy to change the world
**Job Role Summary**:
Come be part of the team to solve some of the toughest energy problems in the world.
ExxonMobil is one of the world's largest energy companies providing energy that helps underpin growing economies and improve living standards around the world.
But aside from that, we're a hip crew of technologically smart and savvy individuals, and we make a great team.
One that fosters a diverse and inclusive culture and that focuses on collaboration, encourages creativity, and embraces change.
We're continuously advancing across multiple platforms, driving strategy and innovation through global digitization and technology enablement, in order to keep ExxonMobil at the top and to make you proud and excited to come to work each day.
An ExxonMobil career is one designed to last, with benefits built to support every stage of life.
That means world-class compensation and benefits, teammates who support and inspire, and the flexibility to explore multiple challenges and roles.
Where you start your career is only the beginning.
**_
In this opportunity we are looking for the following profiles:_**
Customer Engagement analyst, who will provide the best in class customer service and IT solutions which enable our business customers to win in the markets they compete.
This includes interfacing with local and global IT service partners to support the effective delivery of technical solutions, process improvements and seamless support required to power our businesses.
Work closely with business customers to understand their needs, delivering increased business value through innovation and advanced technology while sustaining reliability, security and controls, and cost effectiveness.
**Job Role Responsibilities**:
As part of a global IT team supports our growing trading business within the Downstream.
The position provides opportunity to grow technology knowledge while working closely with the business to expand business process knowledge in the Supply Chain Domain.
Strong understanding of IT processes so be able to effectively operate/support business critical technical infrastructure/services.
Effective above-site network maintenance to ensure standardized solutions and support models in place.
Understanding of business/IT S&C (Security and Controls) of new/special local IT services to provide consultancy to business.
The employee shall coordinate IT support services delivery, establishes effective communication and relations within the team.
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Customer Engagement responsibilities:_**:
- Interview and understand requirements from customers to Develop/automate processes using SharePoint, Nintex, Office Tools)
- Provide trainings/events on Productivity Tools for End-users
**Expected Level of Proficiency**:
- Bachelor's degree or higher in Computer Science, Computer Engineering, or IT-related fields
- Functional experience supporting SAP MM or SD modules
- Strong analytical and problem-solving skills
- Able / willing to travel internationally on occasion (< 10%)
- Excellent English verbal and written communication skills
- Ability to work with cross-functional IT and business teams
- Strong Advantage: Working knowledge of Energy Trading Risk Management (ETRM) systems and asset-backed trading principles (e.g. position management, priced inventory, etc.)
- Working knowledge of Agile Frameworks (i.e. Scrum and Kanban)
- Coordinate IT projects implementation.
- Support company digital strategy and IT roadmap implementation.
- Demonstrate continuous ef