Software Support Specialist

1 dia atrás


Manaus, Brasil Bebeesupport Tempo inteiro

Job OverviewWe are seeking a skilled Software Support Specialist to provide daily technical assistance to customers, resolving software and compliance-related issues efficiently.Our client's software platform enables businesses to implement formal security and privacy programs, assess their efficacy against compliance standards, and share achievements with clients via AI to answer security questionnaires effectively.The ideal candidate will have 2+ years of experience in software support and be passionate about delivering exceptional customer service.They will drive issue resolution, follow established service level agreements, and collaborate closely with internal teams to achieve shared goals.Key Responsibilities:Drive timely resolution of customer issues and maintain high levels of customer satisfactionFoster effective communication with customers and internal stakeholders, ensuring seamless collaborationTriage support requests by conducting thorough investigations of technical product issuesProvide regular updates on issue resolution status to customers and key stakeholdersCollaborate with the Engineering team to ensure prompt resolution of customer issues according to agreed SLAsRequired Skills and QualificationsEssential Skills:Excellent written and verbal English communication skillsUniversity degree with a major in Computer Science, Engineering, or a related technical field2+ years of customer support experience for commercial software productsStrong passion for providing technical support and helping customers succeed with our productsDemonstrated ability to investigate and troubleshoot product issues through reproduction, application log analysis, and debug message reviewExceptional problem-solving capabilities in SaaS application environmentsBenefitsAbout This Role:This is an excellent opportunity to join a dynamic team and make a meaningful impact on customer satisfactionOthersThis role offers a chance to work with cutting-edge technology, collaborate with cross-functional teams, and drive business growth through exceptional customer support.


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