Solutions Architect

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet).
We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform.
We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates.
This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor.
Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
LI-Hybrid
Team Overview:
From day one, you'll be part of a collaborative, global culture where your work directly influences the company's strategy and growth.
As a member of the Logistics Business Unit operations team, you'll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product and operations.
The Logistic's BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday.
This data driven role calls for a rare combination of analytical thinking & inter-personal ability to manage operations, sales and stakeholders.
99Entrega is our last mile delivery service, using cars, motos, utilitaries, vans and small trucks.
Be prepared for a hectic, fast paced and challenging environment
Being a leader at this team is a unique opportunity to help build and grow a solid business inside 99 almost from scratch, leaving your own stamp and legacy on the lives of millions of people that will be using our services frequently.
Role Responsibilities:
- **Lead Technical Onboarding**:Partner with key clients to architect and manage their technical integration with our APIs, ensuring a seamless and efficient setup;
- **Provide Expert Guidance**:Act as the primary technical point of contact for clients, advising them on optimal ways to leverage our API features (e.g., shipment creation, tracking, rating, fleet matching) to achieve their specific business outcomes (e.g., cost reduction, delivery speed, reliability);
- **Translate and Advocate**:Decode and translate complex client requirements and workflows into clear, actionable user stories, technical specifications, and bug reports for our internal engineering teams.
Conversely, you will explain technical constraints and capabilities to clients in a clear, business-relevant manner;
- **Develop Integration Assets**:Create and refine high-quality technical documentation, integration guides, code samples, and best practices to empower clients and improve the self-serve integration experience;
- **Drive Product Insight**: Synthesize client feedback, integration patterns, and common challenges into strategic insights and prioritized recommendations for the Product team to inform the API roadmap and feature development;
- **Troubleshoot and Optimize**:Proactively identify, diagnose, and resolve technical issues during the integration process, collaborating with engineering to find swift and effective solutions.
Role Qualifications:
- **Technical Expertise**:
- **5+ years of experience** in a Solutions Architect, Developer Advocate, Technical Account Manager, or similar client-facing technical role, preferably within API-based platforms, B2B SaaS, logistics tech, or marketplaces;
- **Hands-on experience with RESTful APIs**: you can read API docs, use tools like Postman/Curl to test endpoints, explain authentication (e.g., OAuth, API keys), and understand payload structures (JSON);
- **A solid understanding of software development**:lifecycles, integration patterns, and basic networking concepts.
Ability to read and understand code snippets in languages like Python, JavaScript, or Java is a strong plus.
- **Client-Facing Excellence**:
- Proven ability to build trust and communicate complex technical concepts effectively with both technical developers and non-technical business stakeholders on the client side;
- Exceptional listening, presentation, and whiteboarding skills.
- **Problem-Solving & Translation Skills**:
- A demonstrated talent for deconstructing ambiguous business problems and designing elegant technical solutions;