Technical Support Engineer

Há 4 dias

Cabo Frio, Brasil Softbinator Technologies Tempo inteiro

About us
AtSoftbinator Technologies, we're driven by innovation and excellence.
As an engineer here, you'll be working onhigh-impact projectsthat challenge the status quo and push the boundaries of technology.
This is a place where you'lltackle real-world problems, collaborate withexceptionally talented engineers, and buildcutting-edge solutionsthat have a tangible impact.
We're entering a new era of software development where engineers don't just write code - they orchestrate, prompt, and collaborate with AI to build faster, better, and more creatively than ever before.
We're not just embracing AI - we're building with it, around it, and through it.
What we are looking for
AUiPath Support Engineerwith solid experience in managing and optimising automation solutions.
You're someone who thrives in service-oriented environments, understands ITIL-driven processes, and brings both technical know-how and a customer-first approach.
With these skills, you are our perfect match
Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.
Proven background inincident, change, and problem management.
Strong technical skills inC# or VB.NET, SQL, REST APIs.
Familiarity withJira, ServiceNow, or other ticketing platforms.
Understanding of UiPath platform infrastructure (e.g., Orchestrator setup, robot provisioning).
Ability to troubleshoot efficiently, prioritize requests, and deliver timely resolutions.
Excellent English communication skills, both written and spoken.
Collaborative mindset, customer orientation, and adaptability.
It is a plus if you have experience with UiPath advanced features such asDocument Understanding, AI Center, Action Center, or Process Mining.
Relevant exposure to enterprise-level support or managed services environments is preferable, but not mandatory
Knowledge ofVBA and Microsoft Office automationis also a plus.
Agile mindset: proactive, communicative, and capable of delivering value in incremental steps.
Strong verbal and writtenEnglishcommunication skills.
How you'll drive success
Ensure seamless operation of production automations by providingL1/L2/L3 support.
Continuously monitor bot's performance and availability, addressing issues proactively.
Respond to incidents and requests in line withITIL best practices.
Implement small enhancements and ensure solutions remain robust, reusable, and scalable.
Partner with business users to troubleshoot issues and roll out improvements.
Keep documentation updated and processes refined for smooth support operations.
Act as the bridge between automation developers, business stakeholders, and operations teams.

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