Senior Cloud Support Specialist

1 semana atrás


Manaus, Brasil Bebeecloud Tempo inteiro

Senior Cloud Support SpecialistThis is a senior-level position where you will be responsible for supporting and operating the accounts receivable and billing modules of Oracle ERP Cloud.You will act in the modules: Accounts Receivable, Customers, Invoicing and Payments, Collections.Key Responsibilities:Resolve tickets within established deadlines (SLA), in partnership with suppliers and internal teams.Support users during the monthly accounting close in regions such as LATAM, USA, and APAC.Conduct regression testing on quarterly updates to the Oracle SaaS environment.Ensure compliance with SOX requirements and maintain documentation aligned with ITIL.Lead support operations focusing on quality, communication, and continuous improvement.Implement best practices using tools such as ServiceNow and GitLab.Interact with Oracle engineering teams and other delivery areas to ensure effective integrations.Technical Requirements:Familiarity with Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.Knowledge of tax document capture and integration with Syncro or EDICOM.Understanding of Brazilian taxation applied to billing and accounts receivable.Experience with Oracle localizations for Brazil (LACLS) and report generation.Proficiency in BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.Clear and objective communication skills in English.Proactivity, collaborative work, and results-oriented mindset.At least 3 complete cycles of Oracle Cloud implementation experience.Bachelor's degree in Accounting, Finance, IT, or related field.


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