Chief Customer Experience Architect

Há 5 dias


Manaus, Brasil Bebeecustomer Tempo inteiro

Job Description:Oversee the development and implementation of CRM solutions to enhance customer engagement and streamline business processes.Design, build, and maintain customer-facing pages on the CRM Portal using both out-of-the-box capabilities and customizations.Participate in the creation and maintenance of the CRM data model.Conduct code reviews, mentor junior developers, and provide expert guidance on best practices in CRM development.Collaborate with cross-functional teams to integrate CRM with Azure, Power Automate, and other essential systems.Develop and deploy custom applications within Dynamics CRM, ensuring high performance and adherence to business requirements.Facilitate seamless integration of CRM with other systems, ensuring data consistency and accessibility.Troubleshoot and resolve complex technical issues related to the CRM environment.Stay up-to-date with new CRM features and technologies, advocating for the adoption of innovations that can benefit the organization.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field.5-12 years of experience in CRM development, with a focus on Microsoft Dynamics CRM.Proven track record as a lead developer with experience in guiding and mentoring junior team members.Strong understanding of CRM architecture and data modeling principles.Professional experience in developing CRM Portals with a blend of out-of-the-box and custom solutions.Expertise in HTML, JavaScript, and CSS for portal development.Preferred Skills and Knowledge:Certifications in Microsoft Dynamics CRM are highly desirable.Knowledge of Power Automate and its integration with Dynamics CRM.Experience in creating apps within the Dynamics CRM platform.Familiarity with Azure and its services related to CRM integration.Strong analytical and problem-solving abilities.Excellent communication and leadership skills, with the ability to work collaboratively in a remote environment.Tools and Technologies:Microsoft Dynamics CRMPower PortalsHTML, JavaScript, CSS, c# .NetAzure ServicesPower AutomateIntegration and API development tools



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