Team Lead, Enrollment

Job Summary:The Team Lead, Enrollment manages the day-to-day operational activities for setup and maintenance of membership records and payment reconciliation activities.Essential Functions:Oversees the Enrollment Specialists, ensuring Enrollment Operations meets all service level agreements (SLAs), follows all regulatory guidelines and the that work completed is of the highest qualityManage staff for quality review, performance feedback, disciplinary issues and merit/bonus appraisal reviewWork with Regulatory Compliance Officers and Enrollment Coordinators to ensure that requests are resolved within time lines and tracked for reportingMaintain and communicate key performance indicators and other pertinent information to Enrollment leadership and othersWork with support departments and compliance officers to ensure policies and procedures are currentEstablish and perform an audit process for markets and products that do not have an Enrollment CoordinatorIdentify opportunities for process improvements and initiate efforts using accepted continuous improvement methodologies (DMAIC, Lean, etc.)Work with Enrollment Process Analyst to ensure internal procedures are documented and reviewed on a regular scheduleDevelop and monitor workflows for Enrollment Operations that ensures maximum level of productivityCoordinate incoming information and disseminate to staff to ensure accuracy of communication to internal and external customersProactively keep the management team apprised of the team's performance, projects and issuesDevelop, deliver or coordinate the delivery of Enrollment training to other areas as neededPerform other job-related functions as requestedEducation and Experience:Associates Degree in business, healthcare or related field or equivalent years of relevant work experience is requiredMinimum of three (3) years of healthcare experience to include at least one (1) year of enrollment/eligibility or similar experience is requiredCompetencies, Knowledge and Skills:Proficient in Microsoft Word, Excel, Access, Visio and PowerPointExpert proficiency in Facets subscriber/member setup and benefits eligibilitySQL knowledge preferredStrong knowledge of database management is preferredAdvanced computer skillsSolid verbal and written communication skillsAbility to work independently and within a team environmentAttention to detailFamiliarity with healthcare and knowledge of Medicaid & MedicareCritical listening and thinking skillsHigh-level analytical skillsTime management skillsDecision making/problem solving skillsLicensure and Certification:NoneWorking Conditions:General Office Environment; may be required to sit/stand for long periods of timeCompensation Range:$53,400.00 - $85,600.00CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.
In addition to base compensation, you may qualify for a bonus tied to company and individual performance.
We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.Compensation Type (hourly/salary):SalaryOrganization Level CompetenciesCreate an Inclusive EnvironmentCultivate PartnershipsDevelop Self and OthersDrive ExecutionInfluence OthersPursue Personal ExcellenceUnderstand the BusinessThis job description is not all inclusive.
CareSource reserves the right to amend this job description at any time.
CareSource is an Equal Opportunity Employer.
We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
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