Renewal Account Manager

Há 2 dias

São Paulo, São Paulo, Brasil Caderno Nacional Tempo inteiro

Segmento: Não InformadoAtividades:We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience.All for the benefit of every patient.About the RoleIn this role, you'll be an account manager for the Brazil Clinical Solutions Sales team.Responsible for enhancing Elsevier's presence in the Brazilian market.Mainly targeting hospitals, health systems, medical schools, and universities.Additional responsibilities include renewals, upsell/cross-selling, solution training, and maintaining customer satisfaction.Travel is required 50-60% of the time.Responsibilities- Managing and retaining existing customer base and improving overall customer satisfaction.
- Leading contract renewals and increasing solution upsell/cross-sell of Elsevier Clinical Solutions.
- Providing accurate reporting, monthly forecasting of renewal sales, keeping current records, and building account profiles.
- Updating all account and contact information, including managing data in our systems (Salesforce).
- Driving renewals and upsell opportunities within your assigned territory/accounts to meet or exceed sales targets.
- Monitoring account stability using usage metrics and client feedback, developing action plans accordingly.
- Scheduling training sessions and product demonstrations, facilitating renewal agreements and new sales processes.
- Participating in events and visits as necessary to demonstrate products.
- Collaborating effectively with internal teams including Sales, Product Management, Marketing, Operations, and Implementation.Requirements- Experience selling to hospitals, health systems, medical schools, and universities is valued.
- Experience in field sales, solution training, and customer satisfaction management, using methodologies like Miller Heiman or Franklin Covey.
- Customer-focused with excellent communication skills in Portuguese and English; Spanish is a plus.
- Strong organizational, analytical, and problem-solving skills.
- Self-motivated, organized, and able to manage time effectively.
- College degree in Business Administration or related field is valued.Work Environment & BenefitsWe promote a healthy work/life balance and offer numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.Flexible working hours to fit your productivity peaks.Benefits include private medical and dental plans, pension, life insurance, meal/grocery vouchers, and transportation vouchers.About the BusinessElsevier is a global leader in information and analytics, supporting science and healthcare advancements to improve health outcomes and research.We combine quality information with analytics to support research, education, and clinical practice.We are an equal opportunity employer committed to diversity and inclusion.Interested candidates should apply via the Caderno Nacional portal.
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