Renewals Manager

Há 3 dias


São Paulo, São Paulo, Brasil BEDI Partnerships Tempo inteiro
At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page .About this roleThe Renewals Manager (LATAM) will play a pivotal role in driving the continued success of Udemy's enterprise business within the America region. This individual will be responsible for managing and renewing existing enterprise customer relationships, ensuring customer satisfaction, and maximizing revenue retention. This individual will build strong relationships with customers, understand their needs and provide exceptional service to ensure continued customer satisfaction and loyalty. This person will work cross-functionally within Udemy and in particular work closely with our Customer Success and Core Selling teams to provide a holistic and customer experience.What you'll be doingCustomer Relationship Management:
Build and maintain strong relationships with enterprise customers, serving as their trusted advisor.Understand customer needs and business objectives to provide tailored solutions.Work Cross Functionally, thinking and acting strategically with internal stakeholders preparing customer proposals and contractsProactively address customer concerns and issues to ensure high levels of satisfaction.Penetrate the customer environment and develop multi-threaded contacts at various levels of their businessRenewal Management:
Manage the entire renewal sales stage process in for enterprise customers within the LATAM regionManaging all the renewal customer touch-points as designed in our GTM Renewals Playbook so we have a consistent and optimized customer experience.Leveraging your persuasion and negotiation skills, to price and quote your customer to maximize the ARR spend by the customer with Udemy, which will include identifying opportunities to upsell or cross-sell additional products or services.Proactively identify and address potential renewal risks or challenges, including liaising with various customer departments, e.G. Legal and Procurement depts to ensure an optimized renewals motionActively working on your assigned renewal portfolio on a continuous and rolling 12mth basisAbility to accurately forecast your assigned renewal portfolio to management when asked leveraging our systems and toolsData Analysis:
Track and analyze renewal metrics, including renewal rates, revenue retention, and customer satisfaction.Prepare regular reports on renewal performance and identify areas for improvement.Ability to leverage system data to understand the customers' product and service consumptionStay updated on Udemy's products, services, and industry trends.Contribute and share best practices for optimization of renewal strategies and GTM strategiesCollaborate with other departments to ensure a seamless customer experience.Required Skills and QualificationsBachelor's degree or equivalent experience.Ideally 3-5 years of experience in enterprise sales,
  • Renewals Manager

    Há 3 dias


    São Paulo, São Paulo, Brasil Udemy Course on LDAP Directory Services - showcase page Tempo inteiro

    Join to apply for the Renewals Manager role at Udemy Course on LDAP Directory Services - showcase page 1 day ago Be among the first 25 applicants Join to apply for the Renewals Manager role at Udemy Course on LDAP Directory Services - showcase page Join Udemy. Help define the future of learning.Udemy is an AI-powered reskilling platform built to help...


  • São Paulo, São Paulo, Brasil Thales Tempo inteiro

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • São Paulo, São Paulo, Brasil Sophos Tempo inteiro

    Renewal Account Manager (English and Spanish)Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos...

  • Renewals Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Socotra, Inc. Tempo inteiro

    Join Udemy. Help definethe future of learning.Udemy is an AI-powered reskilling platform built to help people and teams grow. It's personalized, practical, and focused on real-world impact.Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or...

  • Renewals Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Socotra, Inc. Tempo inteiro

    Join Udemy. Help define the future of learning. Udemy is an AI-powered reskilling platform built to help people and teams grow. It's personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something...


  • São Paulo, São Paulo, Brasil Thales Group Tempo inteiro

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • São Paulo, São Paulo, Brasil Caderno Nacional Tempo inteiro

    Segmento: Não InformadoAtividades:We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience.All for the benefit of...


  • São Paulo, São Paulo, Brasil Relx Tempo inteiro

    Renewal Account Manager, Clinical Solutions-BrazilAre you an accomplished sales professional with experience selling into hospitals, health system, and medical schools?Do you thrive in managing and building client relationships?About our TeamElsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our...


  • São Paulo, São Paulo, Brasil Afterpay Tempo inteiro

    **Company Description**:**Company Description**MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space,...


  • São Paulo, São Paulo, Brasil AppDynamics Tempo inteiro

    **WHAT YOU'LL DO**As a Cisco AppDynamics Renewals Specialist within Cisco's Global Renewals organization, you will focus on existing customers and their AppDynamics software renewals. You will be working within Global Renewals, as part of the Cisco Cloud Infrastructure and Software Group Renewals Specialist team.**WHO YOU'LL WORK WITH**The Global Renewals...