Account Manager
4 semanas atrás
We are looking for a talented and strategic Senior Account Manager to join our Customer Growth team. In this role, you will manage a portfolio of key accounts, ensuring customer satisfaction and fostering long-term partnerships while driving revenue expansion through upselling and renewals .
As a Senior Account Manager, you will act as a trusted business advisor to our customers, connecting their needs with Pipefy's solutions and influencing strategic decisions throughout their journey. We are looking for someone with strong autonomy , a consultative mindset , and the ability to build impactful relationships.
Main Responsibilities- Own and manage a portfolio of strategic accounts, acting as the primary point of contact.
- Ensure customer satisfaction and success by deeply understanding their goals and challenges.
- Lead renewal and upsell efforts focused on delivering long-term value and growth.
- Develop strategic account plans to identify risks, uncover opportunities, and drive loyalty.
- Connect customers with product capabilities and internal teams to deliver impactful outcomes.
- Work with sales pipeline, forecasting, and key metrics to ensure predictability and performance.
- 4+ years of experience as an Account Manager, Customer Success Manager, or similar client-facing role in a SaaS environment.
- Proven ability to manage and grow relationships with strategic customers.
- Strong negotiation , communication , and strategic account planning skills.
- Autonomy in decision-making and the ability to manage complex accounts independently.
- Proficiency with CRM tools , pipeline management , and consultative selling methodologies .
- Experience with automation, workflow, or low-code/no-code platforms.
- Familiarity with frameworks like MEDDIC , Ideal Customer Profiles (ICPs) , and Discovery methodologies.
- Interest in topics such as AI , process automation , and change management .
- Ability to identify internal champions and expand relationships within customer organizations.
- Mid-Senior level
- Full-time
- Software Development
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