Account Manager

2 semanas atrás

São Paulo, São Paulo, Brasil Pipefy Tempo inteiro R$70.000 - R$120.000 por ano

We are looking for a talented and strategic
Senior Account Manager
to join our
Customer Growth
team. In this role, you will manage a portfolio of key accounts, ensuring customer satisfaction and fostering long-term partnerships while driving revenue expansion through
upselling and renewals
.

As a Senior Account Manager, you will act as a trusted
business advisor
to our customers, connecting their needs with Pipefy's solutions and influencing strategic decisions throughout their journey. We are looking for someone with strong
autonomy
, a
consultative mindset
, and the ability to build impactful relationships.

Main Responsibilities:

  • Own and manage a portfolio of strategic accounts, acting as the primary point of contact.
  • Ensure customer satisfaction and success by deeply understanding their goals and challenges.
  • Lead renewal and upsell efforts focused on delivering long-term value and growth.
  • Develop strategic account plans to identify risks, uncover opportunities, and drive loyalty.
  • Connect customers with product capabilities and internal teams to deliver impactful outcomes.
  • Work with sales pipeline, forecasting, and key metrics to ensure predictability and performance.

Requirements:

  • 4+ years of experience as an Account Manager, Customer Success Manager, or similar client-facing role in a
    SaaS
    environment.
  • Proven ability to manage and grow relationships with strategic customers.
  • Strong
    negotiation
    ,
    communication
    , and
    strategic account planning
    skills.
  • Autonomy in decision-making and the ability to manage complex accounts independently.
  • Proficiency with
    CRM tools
    ,
    pipeline management
    , and
    consultative selling methodologies
    .

Nice to Have:

  • Experience with automation, workflow, or
    low-code/no-code
    platforms.
  • Familiarity with frameworks like
    MEDDIC
    ,
    Ideal Customer Profiles (ICPs)
    , and
    Discovery
    methodologies.
  • Interest in topics such as
    AI
    ,
    process automation
    , and
    change management
    .
  • Ability to identify internal champions and expand relationships within customer organizations.

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