It Infrastructure System Engineer

Job Description Basic Function and Scope of Responsibility: The Infrastructure Engineer is primarily responsible for engineering, configuration, installation, maintenance, and upgrade of the Company's infrastructure, including physical and virtual servers, storage, backups, and disaster recovery planning.This role requires deep technical expertise, strategic thinking, and the ability to lead complex projects.Essential Job Duties: Assist in research, evaluation, and recommendation of hardware and software such as servers, storage (SAN/NAS), and backup software.Assist in supporting corporate servers, user desktops, etc.Assist in designing, configuring, or upgrading the virtual server environment.Assist with basic troubleshooting of backup and archiving.Assist in identifying, diagnosing, and resolving connection, reliability, or performance issues.Keep the workroom neat, organized, and secure.Work under close to moderate supervision with limited latitude for independent judgment.Consult with senior peers on non-complex projects to learn through experience.Apply basic application management and administration skills with a moderate level of proficiency.Represent the department and the organization favorably and in accordance with established Company standards and associate attributes.Work within defined ITIL processes such as change and incident management.Manage Windows patching, security updates and software rollouts for all sites.Research, evaluate, and recommend hardware and software such as servers, storage (SAN/NAS), as well as backup software.Support of corporate servers in on-premise, hybrid, and cloud environments.Design, configure, or upgrade server and storage environments.Assists with advanced troubleshooting, backup, and archiving.Identify, diagnose, and resolve connection, reliability, or performance issues.Work within and assist with the management of defined IT processes and procedures, including Systems Development Life Cycle methodology.Work with little to no supervision with latitude for independent judgment.Consult with senior peers on medium to complex projects.Assist in overseeing the primary activities of individual contributors (see above) to ensure completion of tasks and attainment of departmental goals.Other duties as assigned by management.Qualifications Essential Knowledge, Skills, and Abilities: Minimum of 3-7 years server support a must, preferably Windows ****, ********* server Minimum of 3-7 years of experience managing VMware and Hyper-V virtual server environments Minimum of 3-7 years in managing, designing, configuring, and upgrading backup solutions Minimum of 3-7 years managing, designing, configuring, and upgrading storage solutions Experience supporting Microsoft Exchange environments Experience supporting Linux server environments.Experience managing automated enterprise patching and software deployments.Experience using and applying System Development Lifecycle Methodologies Previous experience in a reference lab or similar regulated/controlled environment Basic scripting experience in a common scripting language such as PowerShell or Python.Experience using an automation platform such as Ansible, Chef, or Puppet.Bachelor's degree in computer science, business, or equivalent experience Minimum of 1-3 years of experience with server support a must.Active Directory, Domain Management, and Group Policy Experience.Windows Deployment Services Experience.Critical thinking and problem-solving ability Ability to multi-task Knowledge of reference lab operations and processes a plus Knowledge and management of System Development Lifecycle Methodologies a plus Experience in maintaining technical documentation to ensure efficient planning and execution Goal-oriented, with excellent time management and organizational skills Excellent interpersonal skills, with the ability to interact effectively and work efficiently with people at all levels in an organization Excellent verbal written communication skills Keenly attentive to detail Ability to keep sensitive information confidential High level of proficiency with PC-based software programs including MS Office suite and project management tools, MS Project preferred Additional Information Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.